Contact DB Secure Authenticator Customer Service

Why should I report an Issue with DB Secure Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Bank AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When the app is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application.

2. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from the app store. 1.

3. The DB Secure Authenticator app adds an additional layer of security to online banking services provided by Deutsche Bank (DB).

4. DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions.

5. Generate a One-Time Password (OTP): On request, the app generates a numeric code which may be used for logging into a DB banking application. 3.

6. The code may be used for logging into a DB banking application or for authorising transactions. 2.

7. Access to DB Secure Authenticator is controlled either via a 6 digit PIN, which you choose on first launch of the app or by using the device's biometric functionalities, such as fingerprint or facial recognition.

8. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided.

9. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into the app and a response code is provided.

10. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions.

11. Following the latest update, the app now supports biometric authentication.

1. Seeing that several people are facing the issue and the lack of response strenghthens my consideration to close my account.It crashes since last update, and I cannot operate with my bank account! Please fix!I am not able to open the app since yesterday, it says I need to fix some but not showing any update can app devloper help on this issueApp not warking automatic closing.

2. Called customer service and both agents asked me for my password pin, the password I use to access my bank account!!!! I couldn't believe in order to receive service I had to tell them over the phone line my private password!?? Anyways, I refused to give it to them, felt extremely insecure.

3. I cannot believe this is the first experience Deutschbank is giving their customers.I don't know why I can no longer access my business account using my username, I am pretty sure it has something to do with downloading the DB Secure Authenticator (as I had no problems before this).

4. As always Deutsche Bank offers a terrible customer service.Not suitable for people without smart phones or the elderly.

5. Plz fix it quicklyso bad,Can not open this and la mia banca apps,please resolve this problem.why this happens???Can't open the app since last update.please resolve this problem.Absolutely ridiculous.

6. My mother doesn't have a smart phone and has no other option for banking online.

7. App doesn't function properly, the activation of a token is bugged and requires multiple calls to the customer service, which is completely unhelpful.

8. It's always claiming connection issues despite being connected via wifi, mobile network, work wifi, and many other variants of the internet.

9. I have never had such a bad experience with home banking from any other bank in Europe.

10. I am shocked that such a large organisation has such a poor understanding of usability that impacts such a large proportion of its customers.

11. Reinstalled the app, cleared the cache for the app, cleared the app data and did a hard reset of the phone.

1. Fix DB Secure Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DB Secure Authenticator: Restarting the app will resolve most errors.
2. Update the DB Secure Authenticator App. Here is how:
   1. On Android goto PlayStore » Search for "DB Secure Authenticator" » Open DB Secure Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DB Secure Authenticator » click "UPDATE".
3. Clear DB Secure Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from DB Secure Authenticator servers.
   1. On Android, goto Settings » Apps » Select "DB Secure Authenticator" » click Storage » click "Clear Cache".
4. Check DB Secure Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, DB Secure Authenticator might not work.
5. Uninstall and reinstall DB Secure Authenticator. If nothing else has worked, completely uninstall DB Secure Authenticator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DB Secure Authenticator not working

2. Fix DB Secure Authenticator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DB Secure Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DB Secure Authenticator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DB Secure Authenticator may not be able to connect to the Internet when running in the background.