Published by Deutsche Bank AG on Nov 15, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data DB Secure Authenticator collects from your device

  1. take pictures and videos
  2. view network connections
  3. full network access
  4. run at startup
  5. control vibration
  6. prevent device from sleeping
  7. receive data from Internet


1. Delete DB Secure Authenticator Account through Email

There are 2 methods to get your data (and account) deleted by DB Secure Authenticator:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete DB Secure Authenticator account remove DB Secure Authenticator account


Now you understand what the Law says, Send your Request directly to DB Secure Authenticator using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get DB Secure Authenticator to delete your account/data:


  1. To delete your DB Secure Authenticator account, contact DB Secure Authenticator via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify DB Secure Authenticator of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to deutsche.bank@redacted... Login to see email.



2. How to Delete DB Secure Authenticator on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete DB Secure Authenticator".


3. Delete DB Secure Authenticator on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "DB Secure Authenticator" and Click "Uninstall".



12 details about DB Secure Authenticator app

how to delete DB Secure Authenticator delete DB Secure Authenticator guide

1. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from the app store.

2. The DB Secure Authenticator app adds an additional layer of security to online banking services provided by Deutsche Bank (DB).

3. DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions.

4. Generate a One-Time Password (OTP): On request, the app generates a numeric code which may be used for logging into a DB banking application.

5. The code may be used for logging into a DB banking application or for authorising transactions.

6. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided.

7. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into the app and a response code is provided.

8. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions.

9. Following the latest update, the app now supports biometric authentication.

10. This function is used for customer identification via the telephone.

11. When the app is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application.

Liked DB Secure Authenticator? you may also like other Finance apps like Flagscape Authenticator™; Mobile Authenticator ES; Volkswagen Pay Authenticator APP; TD Ameritrade Authenticator;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear Sir,
    I forgot the login information for activate DB secure authenticator because i am changing new phone.

    — by Qiu Yanyan 3 years ago