Contact VR-SecureGo Customer Service

Why should I report an Issue with VR-SecureGo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fiducia & GAD IT AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now I need to go to the bank again just to have this app fixed or i can't do online banking!!! So stressful!!!Closes immediately and directs me to a page telling me that my phone is insecure.

2. The setup process is cumbersome the application password seems to not accept all special characters of a modern smartphone, you receive 202 Errors all the time, even if you are on WLAN.

3. Not looking forward to it.Juggling around with multiple IDs, keys, and passwords (VR-Netkey, Freitschaltcode, App-ID, PIN, BLZ) during the registration process is confusing, error prone, and leads to frustration.

4. I have to go to the bank again just to get a code and I can't open my account anymore after clearing the app.

5. The security aspect of not having all the information in one place is obsolete anyway, since both apps can (and in my case have to) be used on the same device and you just transfer the code from one app to the other.

6. I respect all the security measures but this app makes online banking experience tremendously painful.

7. in order to set up an online account this app has you bouncing between your smartphone and your computer for no apparent reason, about 10 times.

8. The described process on the letter "SecureGo-Verfahren Information" doesn't align with the app registration process.

9. Because of this garbage app, I will be closing my bank account, since I cannot use it.

10. Now I have to wait for an actual letter of the bank with yet another piece of information that the app needs to know.

11. it seems like it was designed in 1998, the directions are incredibly unclear, and everytime you make 3 mistakes you have to wait a week to receive new numbers in the mail.

1. Fix VR-SecureGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VR-SecureGo: Restarting the app will resolve most errors.
2. Update the VR-SecureGo App. Here is how:
   1. On Android goto PlayStore » Search for "VR-SecureGo" » Open VR-SecureGo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VR-SecureGo » click "UPDATE".
3. Clear VR-SecureGo app cache: Clearing cached data will force your app to retrieve the latest data directly from VR-SecureGo servers.
   1. On Android, goto Settings » Apps » Select "VR-SecureGo" » click Storage » click "Clear Cache".
4. Check VR-SecureGo app permissions. If any of these permissions required to use your device's features are disenabled, VR-SecureGo might not work.
5. Uninstall and reinstall VR-SecureGo. If nothing else has worked, completely uninstall VR-SecureGo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VR-SecureGo not working

2. Fix VR-SecureGo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VR-SecureGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VR-SecureGo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VR-SecureGo may not be able to connect to the Internet when running in the background.