Contact SecureGo Customer Service

Why should I report an Issue with SecureGo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fiducia & GAD IT AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Notwendig ist allerdings, dass Sie sicherstellen, dass das Gerät/die Geräte frei von Schadsoftware, es/sie sicherheitstechnisch auf einem aktuellen Stand ist/sind und die Sperrfunktion aktiv ist, damit sich Dritte keinen unberechtigten Zugriff verschaffen und auf Transaktionen zugreifen können.

2. Besser geschützt sind Sie beim Online-Banking mit zwei unterschiedlichen Geräte, weil es schwieriger ist, beide gleichzeitig zu manipulieren, (zum Beispiel Verwendung von Tablet und Smartphone).

3. Mit der SecureGo erhalten Sie die TAN für Ihre Online-Banking-Transaktionen direkt in der App auf Ihr Smartphone oder Tablet.

4. Wenn Sie die App zum ersten Mal nach der Installation aufrufen, fordert die Anwendung Sie dazu auf, sich zu registrieren.

5. In der SecureGo-App melden Sie sich mit einem Passwort oder per Fingerprint an.

6. Wenn Sie wollen, können Sie die SecureGo zusammen mit der BankingApp auf einem Gerät nutzen.

7. Vorausgesetzt, Sie haben beide Apps auf einem Gerät installiert. Praktisch.

8. Damit erhöht sich jedoch auch Ihr Sicherheitsrisiko.

9. Denn so brauchen Sie kein Zusatzgerät für Ihre Online-Banking-Transaktionen mehr.

10. Informationen dazu erhalten Sie von Ihrer Bank.

11. Bitte beachten Sie auch die Sicherheitshinweise Ihrer Bank.

1. --- Am I mixing up with VR-SecureGo or VR SecureGo plus? VR Banking Classic ... ? Well done: complicate simple use to the utmost extend.Not suitable for more than one account, not working for first bank while requesting second, app gets confused when 2 active.... And fingerprint not working... You need a BLZ to register.

2. Password via fingerprint wpuld be a bliss, other banking apps have this feature.Third class app.

3. Restarted, wanted to change my password in the app, wrong password?!?!?! Entered exactly as a second before?!?!?! Now have to wait another week for the postman to walk it over new code.

4. can't even enter the password, need to delete all & restartIn general the app seams to work, but it takes multiple minutes to login and then again to get a TAN.

5. spent 3 weeks and unable to login on bank account online.

6. spents hours on it and what a shame bank account online sign up depends on it.

7. highly not recommendedFor proper access to your account you must understand the 10 terms: Zugangsnummer, Alias, PIN, Kundennummer, Folgenummer, App ID, Anmeldekennwort, Freischaltcode, NetKey, BLZ - and don't mix them up you have only 5 tries.

8. Worst thing is, that there is no functionality to copy the code to insert it faster into a banking app.

9. And what would be super premium: working together with banking apps to make the dial - in automatic.

10. I do not know why whole online banking depends on such a bad app which may be made by school students.

11. Worst app on my phone and that for secure banking.Completely useless.

1. Fix SecureGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SecureGo: Restarting the app will resolve most errors.
2. Update the SecureGo App. Here is how:
   1. On Android goto PlayStore » Search for "SecureGo" » Open SecureGo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SecureGo » click "UPDATE".
3. Clear SecureGo app cache: Clearing cached data will force your app to retrieve the latest data directly from SecureGo servers.
   1. On Android, goto Settings » Apps » Select "SecureGo" » click Storage » click "Clear Cache".
4. Check SecureGo app permissions. If any of these permissions required to use your device's features are disenabled, SecureGo might not work.
5. Uninstall and reinstall SecureGo. If nothing else has worked, completely uninstall SecureGo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SecureGo not working

2. Fix SecureGo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SecureGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SecureGo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SecureGo may not be able to connect to the Internet when running in the background.