contact Deutsche Bank photoTAN

Contact Deutsche Bank photoTAN

App by Deutsche Bank AG




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Why should I report an Issue with Deutsche Bank photoTAN?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Bank AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Deutsche Bank photoTAN Features and Description

{AUTHORIZE TRANSACTIONS FAST AND SECURELY With the photoTAN app, you are able to easily and securely authorize important transactions in the online and mobile banking. After you entered and submitted all required transaction data in the online banking, a colored graphic will be displayed in case of an active photoTAN procedure. If you scan the graphic using the photoTAN app, a transaction number (TAN) is created which can be used to authorize the transaction. In order to use the photoTAN procedure, you need an activation letter which you can request in the online banking. You can find further information regarding photoTAN under www.deutsche-bank.de/photoTAN PHOTOTAN-APP AND DEUTSCHE BANK MOBILE If you want to transfer money using “Deutsche Bank Mobile” with a few taps, you need to tap on the button “Generate TAN” below your transaction summary. This will open the photoTAN app, in which a TAN is generated and with another tap the TAN is transferred to the “Deutsche Bank Mobile” app, where you simply need to tap on “Execute” to finalize the transaction. PHOTOTAN PUSH APPROVAL Starting with the 11.09.2019 you are required to enter your account number, your PIN as well as a TAN during online banking login. If you are using the photoTAN app with the new push functionality ,you do not have to scan a graphic during login. Instead you will receive a push notification. If you tap on the notification, the photoTAN app will open, you can log in (using a PIN or Fingerprint login), approve the login and are then directly logged into your online banking. You can also approve your online card payments with your Deutsche Bank Visa and Mastercard (debit and credit card) simply by clicking on the push notification, logging in to your photoTAN app and approving the transaction. SECURITY The photoTAN app has a PIN protection. For a smooth and fast login you are able to use Fingerprint Login. Transactions in your online and mobile banking that are performed with the photoTAN app are secured with the security guarantee of Deutsche Bank. The photoTAN app requires the following permissions on your smartphone: - “Camera“ to scan the photoTAN graphic - “Device-ID“ and “Call information"" to protect you from any misuse and ensure security. Depending on the Android version there is also the possibility that the app requires to “Manage phone calls”. This is based on the permission “Phone status”, which is essential for the app. The Deutsche Bank photoTAN will not access your phone calls, history or other personal data and will not perform calls. - „Vibration“ for a vibration feedback during the graphic scan

contact Deutsche Bank photoTAN image 2   contact Deutsche Bank photoTAN image 2

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