Contact Deutsche Bank photoTAN Customer Service

Why should I report an Issue with Deutsche Bank photoTAN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Bank AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can also approve your online card payments with your Deutsche Bank Visa and Mastercard (debit and credit card) simply by clicking on the push notification, logging in to your photoTAN app and approving the transaction.

2. Transactions in your online and mobile banking that are performed with the photoTAN app are secured with the security guarantee of Deutsche Bank. - “Device-ID“ and “Call information" to protect you from any misuse and ensure security.

3. After you entered and submitted all required transaction data in the online banking, a colored graphic will be displayed in case of an active photoTAN procedure.

4. If you tap on the notification, the photoTAN app will open, you can log in (using a PIN or Fingerprint login), approve the login and are then directly logged into your online banking.

5. With the photoTAN app, you are able to easily and securely authorize important transactions in the online and mobile banking.

6. In order to use the photoTAN procedure, you need an activation letter which you can request in the online banking.

7. This will open the photoTAN app, in which a TAN is generated and with another tap the TAN is transferred to the “Deutsche Bank Mobile” app, where you simply need to tap on “Execute” to finalize the transaction.

8. If you scan the graphic using the photoTAN app, a transaction number (TAN) is created which can be used to authorize the transaction.

9. If you want to transfer money using “Deutsche Bank Mobile” with a few taps, you need to tap on the button “Generate TAN” below your transaction summary.

10. If you are using the photoTAN app with the new push functionality ,you do not have to scan a graphic during login.

11. You are required to enter your account number, your PIN as well as a TAN during online banking login.

1. Yet, with online banking we're still at the stage where you're positively surprised every time anything works at all.Comfort-log in doesn't work for my (never worked), it tells me to install the latest versuon, but I already have it.

2. If this app and the whole setup they've built were a car, it would not let you in, even if you had the key, and then drive off on its own, but in a polished marketing video, tell you how great it is, and promise to mail you a letter with the new start.I tried do a transfer, usually when I click on "execute code", it will do it automatically together with the PhotoTAN App.

3. Please fix this problem, it's annoying.Works great once you're set up but if you misunderstand this one button, I think its called 'beenden,' the app shuts down, and you will have to restart the entire activation process, including requesting a new activation letter.

4. This means that I don't have the right images provided by my online banking to go through the whole app activation procedure.

5. not only is this app a waste of time, but the procedure, as well as instructions and videos on the DB online site are outdated and inaccurate.

6. This has been going on for several months.App does not work and produces non-descriptice and unhelpful errors: "After scanning the photoTAN an error occurred.

7. But when I loaded the app again, it remains inactivated but the image security system to which this app is linked in my online banking is activated.

8. First, it took a long time to recognise the activation image.

9. After switching to a new phone, I reinstalled the app, but it is not possible to complete the activation process.

10. After scanning the activation graphic and entering my account details, the app just says "unable to complete activation, try again later".

11. Really great experience!!! Not!I wish it notified me every time I do a transaction.

1. Fix Deutsche Bank photoTAN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Deutsche Bank photoTAN: Restarting the app will resolve most errors.
2. Update the Deutsche Bank photoTAN App. Here is how:
   1. On Android goto PlayStore » Search for "Deutsche Bank photoTAN" » Open Deutsche Bank photoTAN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deutsche Bank photoTAN » click "UPDATE".
3. Clear Deutsche Bank photoTAN app cache: Clearing cached data will force your app to retrieve the latest data directly from Deutsche Bank photoTAN servers.
   1. On Android, goto Settings » Apps » Select "Deutsche Bank photoTAN" » click Storage » click "Clear Cache".
4. Check Deutsche Bank photoTAN app permissions. If any of these permissions required to use your device's features are disenabled, Deutsche Bank photoTAN might not work.
5. Uninstall and reinstall Deutsche Bank photoTAN. If nothing else has worked, completely uninstall Deutsche Bank photoTAN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Deutsche Bank photoTAN not working

2. Fix Deutsche Bank photoTAN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Deutsche Bank photoTAN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Deutsche Bank photoTAN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Deutsche Bank photoTAN may not be able to connect to the Internet when running in the background.