Published by Centene Corporation on Aug 30, 2024

Report an issue with Magnolia Health.
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Why should I report an Issue with Magnolia Health?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Centene Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Magnolia Health

1. For Medicaid members in Mississippi, the Magnolia Health app puts your health plan in your pocket.

2. Experience the power and ease of going mobile with Magnolia Health.

3. Note: If you are a Medicaid member outside of Mississippi, please find an app that is based in your state.

Magnolia Health Customer Insights

1. Can only login on the website.Unable to sign in even though I can sign in via desktop.Im a member but it wont let me login it cant find me but i can straight into my account through a web browser.

2. Downloaded the app, set up my account, and had my card in a matter of moments for my appointment.

3. Ive uninstalled reinstalled try chrome dowloaded different web browsers you name it...i can log in but can fill in of my stuff.

4. Please fix ap!Needed my new insurance card for an appointment.

5. I still dont have the card they are suppose to pay you on...im guessing thats a lie too.

6. Good at first but hard to manageWon't login through the app.

7. Ao i mailed in the papers hoping that would half way get me started.

8. Guess my wife and i will find out.

9. Im only giving it 1 star cauae i have to give it something.

10. But i hope the insurance is better than the ap.

11. I only had to pay my co-pay and not the $300 for the visit.

Steps to Troubleshoot & Fix Magnolia Health Issues

1. Fix Magnolia Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Magnolia Health: Restarting the app will resolve most errors.
  2. Update the Magnolia Health App. Here is how:
    1. On Android goto PlayStore » Search for "Magnolia Health" » Open Magnolia Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Magnolia Health » click "UPDATE".
  3. Clear Magnolia Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Magnolia Health servers.
    1. On Android, goto Settings » Apps » Select "Magnolia Health" » click Storage » click "Clear Cache".
  4. Check Magnolia Health app permissions. If any of these permissions required to use your device's features are disenabled, Magnolia Health might not work.
  5. Uninstall and reinstall Magnolia Health. If nothing else has worked, completely uninstall Magnolia Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Magnolia Health not working


2. Fix Magnolia Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Magnolia Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Magnolia Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Magnolia Health may not be able to connect to the Internet when running in the background.

Reported Issues