Contact Cerebral Customer Service

Why should I report an Issue with Cerebral - Mental Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cerebral to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cerebral makes getting expert mental health care easy, personalized, and affordable.

2. Choose a therapist or psychiatrist from our community of compassionate, highly qualified mental health professionals.

3. Then start meeting with them to get a diagnosis, build a personalized treatment plan, and track your progress over time.

4. DISCLAIMER: Always seek a doctor’s advice before making any medical decisions about your mental health.

5. Most of our clients are able to start meeting with someone within 5 days of signing up.

6. Using this app without meeting with a therapist or prescriber does not qualify as professional healthcare advice.

1. This makes the app nearly unusable when typing messages to your provider.While i like the service and people on my care team, the app itself needs some help.

2. Some of the settings get erased: -forgets your login settings (have to enter repeatedly or have to regularly setup alternate login options over and over) -doesnt always update when you have an unread message.The providers are good.

3. I have tried this app for around a year and have been paying for several months without any sort of contact or follow ups.Providers are good, and it's easy to meet a psychiatrist or therapist.

4. It constantly freezes and it becomes very challenging to send messages and for someone coming in with their own set of issues, this is not ideal when trying to reach your prescriber and/or counselor.

5. I have been trying to cancel and not only have they taken the "cancel" option off both the website and app, but when you try to call, there is no help.

6. I've had wonderful experience with customer service, my care team, and any changes in medications, etc.

7. I've been lucky enough to keep my same therapist, but I've had about 5 different team leads play hot potato with my account.

8. I can't schedule appointments or contact my care team from the app and am forced to use the website.

9. Also, I don't know why, but when on a video call, earbuds and my car's app won't play the audio.I absolutely love my care team.

10. The service is great, but the app is soooooooo slow and unresponsive when typing.

11. I came here to see if I needed to update my app when I saw other reviews from the last few months describing the same issue.

1. Fix Cerebral Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cerebral: Restarting the app will resolve most errors.
2. Update the Cerebral App. Here is how:
   1. On Android goto PlayStore » Search for "Cerebral" » Open Cerebral - Mental Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cerebral » click "UPDATE".
3. Clear Cerebral - Mental Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Cerebral servers.
   1. On Android, goto Settings » Apps » Select "Cerebral - Mental Health" » click Storage » click "Clear Cache".
4. Check Cerebral app permissions. If any of these permissions required to use your device's features are disenabled, Cerebral might not work.
5. Uninstall and reinstall Cerebral. If nothing else has worked, completely uninstall Cerebral then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cerebral not working

2. Fix Cerebral Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cerebral be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cerebral not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cerebral may not be able to connect to the Internet when running in the background.