Contact Ada Customer Service

Why should I report an Issue with Ada – check your health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ada Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You receive a personalized assessment report that tells you what may be wrong and what you could do next. - Data privacy and security – we apply the strictest data regulations to protect and keep your information private. - Smart results – our core system connects medical knowledge with intelligent technology. - Personalized health information – your guidance is personal to your unique health profile. - Health assessment report – share relevant information with your doctor by exporting your report as a PDF. - Symptom tracking – track your symptoms and their severity in the app. - 24/7 access – you can use the free symptom checker anytime, anywhere. - Health articles – read exclusive articles written by our experienced doctors. - BMI calculator – check your body mass index (BMI) and find out if you’re a healthy weight. - Assessments in 7 languages – choose your language and change it from the settings at any point: English, German, French, Swahili, Portuguese, Spanish, or Romanian.

2. Whatever's bothering you, from pain, headache, or anxiety to allergy or food intolerance, the free Ada app (symptom checker) could help you find answers from the comfort of your home.

3. You can check your symptoms online 24/7 and find out possible causes.

4. You answer simple questions about your health and symptoms.

5. The AI of the Ada app assesses your answers against its medical dictionary of thousands of disorders and medical conditions.

6. Disclaimer: The Ada app is a certified Class IIa medical device in the European Union.

7. Get a health check for yourself and your relatives.

8. Doctors have trained Ada for years so that you can get an assessment within minutes.

9. The Ada app can help you if you have common or less common symptoms.

10. CAUTION: The Ada app cannot give you a medical diagnosis.

11. The Ada app does not replace your healthcare professional's advice or an appointment with your doctor.

1. I really love that you can track your symptoms over time so it doubles almost as a symptom/health journal, which is helpful when discussing with my doctor.

2. Unfortunately, after trying it several times (different symptoms each time, being very detailed and adding several symptoms each time I tried it) it kept giving me 3 generic responses for my "possible" conditions (such as migraine or flu).

3. It only presents a few symptoms at a time, so trying to update a litany of issues at once is a slow slow slow process.

4. I've downloaded a few other apps that are much more detailed and give you more than just a couple basic answers.Great app, I like that it asks questions after getting all your symptoms, pretty spot on for me each time.

5. Although the process for suggested diagnosis could be made better by suggesting conditions for related body systems and could be further improved by adding in helpful tips to help a patient heal more quickly or ease their pain if it applies.

6. I've put all of my improvement suggestions into the in-app feature, so I'll spare you review readers my thoughts on what I'd add or change (suffice to say Ada has already heard them).Very impressive app and well made! However, a few grammatical errors can be found (for example, using the wrong form of "there") which makes me trust the app a little less.

7. You can choose to track your symptoms over time, which is very convenient for communicating with your doctor.

8. Also, you can create an assessment profile for family/friends; this feature is especially helpful if you have a sick family member or if you're trying to console a friend with illness anxiety.

9. It's a pretty easy to use, straightforward way to narrow down possible issues based on symptoms.

10. The idea of such an app seems really appealing like some AI doctor from a sci-fi movie but there's still room for development.This app is extremely helpful, I've used it dozens of times since I downloaded.

11. I also have gender dysphoria, and it had no options to specify that most of my depression-related symptoms improved slightly as I started my transition.This app has gotten progressively better since it launched.

1. Fix Ada Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ada: Restarting the app will resolve most errors.
2. Update the Ada App. Here is how:
   1. On Android goto PlayStore » Search for "Ada" » Open Ada – check your health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ada » click "UPDATE".
3. Clear Ada – check your health app cache: Clearing cached data will force your app to retrieve the latest data directly from Ada servers.
   1. On Android, goto Settings » Apps » Select "Ada – check your health" » click Storage » click "Clear Cache".
4. Check Ada app permissions. If any of these permissions required to use your device's features are disenabled, Ada might not work.
5. Uninstall and reinstall Ada. If nothing else has worked, completely uninstall Ada then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ada not working

2. Fix Ada Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ada be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ada not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ada may not be able to connect to the Internet when running in the background.