Contact Atrium Health Virtual Visit Customer Service

Why should I report an Issue with Atrium Health Virtual Visit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atrium Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Didn't have to leave my couch which is ideal since I am feeling so sick.The app kept saying the Doctors were canceling my appointments and i knew that wasn't constantly happening when i had to wait in a line of patients to be seen just like a normal waiting room you wait to see the doctor.

2. Nothing flashy or unnecessary; the Atrium Virtual Visit app is exactly what it needs to be, ans should be easily usable for people of all ages and technical skill levels.I don't have insurance and these people are so nice, it's cheaper than minuteclinic (even though sometimes in person is better) and they almost always get me fixed right up (with the exception of when I need to see someone in person for potentially more serious conditions).

3. Would highly recommend.Nice option for when you feel bad but don't want to go wait sitting in a doctor's office.

4. The only downside is that I was so comfortable waiting for the visit to start, because I was on the living room couch, I fell asleep a few times.

5. Amazing alternative to dragging into the office when you feel horrible.Quickly saw a doctor within about 5 minutes of downloading the app.

6. Additionally, when I last used the app and had a consultation, I requested helped finding a GP and was told I would be contacted shortly after the visit concluded.

7. Other than those minor QOL issues, no *real* complaintsVery Well Done! Interface is simple and walks you through steps such as setting up appointments, payment, etc.

8. I called the hospital over & over, noone could help me with the app or help for my daughter (ear Infection) being seen virtually in any way during this virus outbreak.

9. The number given in the app for a 'Provider Referral Line' is the number for their billing department.The app worked well.

10. While it might slow things down a bit, it's a bit jarring if you're waiting to hear a "BING" and suddenly be on voice and video.

11. video functionality worked perfectly on first try with my doctor and was of high quality.

1. Fix Atrium Health Virtual Visit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Atrium Health Virtual Visit: Restarting the app will resolve most errors.
2. Update the Atrium Health Virtual Visit App. Here is how:
   1. On Android goto PlayStore » Search for "Atrium Health Virtual Visit" » Open Atrium Health Virtual Visit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Atrium Health Virtual Visit » click "UPDATE".
3. Clear Atrium Health Virtual Visit app cache: Clearing cached data will force your app to retrieve the latest data directly from Atrium Health Virtual Visit servers.
   1. On Android, goto Settings » Apps » Select "Atrium Health Virtual Visit" » click Storage » click "Clear Cache".
4. Check Atrium Health Virtual Visit app permissions. If any of these permissions required to use your device's features are disenabled, Atrium Health Virtual Visit might not work.
5. Uninstall and reinstall Atrium Health Virtual Visit. If nothing else has worked, completely uninstall Atrium Health Virtual Visit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Atrium Health Virtual Visit not working

2. Fix Atrium Health Virtual Visit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Atrium Health Virtual Visit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Atrium Health Virtual Visit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Atrium Health Virtual Visit may not be able to connect to the Internet when running in the background.