Contact Aetna Health Customer Service

Why should I report an Issue with Aetna Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Aetna Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Aetna Health app helps you stay on top of your health.

2. All when and where it works best for you, 24/7. • The app is available to most Aetna members.

3. And the features may vary, depending on your plan.

1. For example, primary care doctor is not one of the "quick care" options, and when you search for care the search bar doesn't register certain words to pull up related items ( type in therapist, but no counselors/mental health specialists show up, just literal therapists including physical therapists)...this app needs work.

2. I had a nice, working app for a few months, ever since you made this "super app" or whatever you want to call it, the only thing that happens is it spins like it's uploading, but almost never does go anywhere.

3. So much for convenience.This app is impossible to navigate, does not give you the full menu options, and has the worst search features.

4. when searching for a walk-in clinic, which in and of itself requires a search, every result listed only uses one location's address.

5. We're having technical issues" for two months?? How much longer are these technical issues going to last??? I've force stopped, I've reset my phone, I've Uninstalled and re installed the app.

6. On the rare occasions that it does, after I sign in, I never get past seeing the swirly of the promised upload, but alas, nothing else happens, even if I wait a whole ten minutes.

7. for example, if five locations are listed, any location you choose will only display one of those five locations address.

8. I sent them another email letting them know I was just deleting the app because it stopped working altogether with my Android.

9. It has a long way to go before it is user friendly.Edit: Tried again about a week later and the app seemed to work.

10. If you want to redo everything many times over only to realize the app only works for select user, definitely give it a try.

11. Works okay, but difficult to navigate and it doesn't remember the log in credentials.

1. Fix Aetna Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Aetna Health: Restarting the app will resolve most errors.
2. Update the Aetna Health App. Here is how:
   1. On Android goto PlayStore » Search for "Aetna Health" » Open Aetna Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aetna Health » click "UPDATE".
3. Clear Aetna Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Aetna Health servers.
   1. On Android, goto Settings » Apps » Select "Aetna Health" » click Storage » click "Clear Cache".
4. Check Aetna Health app permissions. If any of these permissions required to use your device's features are disenabled, Aetna Health might not work.
5. Uninstall and reinstall Aetna Health. If nothing else has worked, completely uninstall Aetna Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Aetna Health not working

2. Fix Aetna Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Aetna Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Aetna Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Aetna Health may not be able to connect to the Internet when running in the background.