Published by Aya Innovation Labs on Nov 13, 2024

Report an issue with AYA PAY Wallet.
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Why should I report an Issue with AYA PAY Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Aya Innovation Labs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AYA PAY Wallet

1. AYA Pay makes it simple to save, send, and receive cash, pay for your purchases, and take care of your bills, all with a few taps. - **Redesigned Look**: We've improved how the app looks to make it easier to use. - **Dark Mode**: Now you can switch to a darker screen for better viewing. - **Better QR Scanning**: Scan QR codes for payments more smoothly. - **Smarter QR Scanner**: Even if there are multiple QR codes, it will handle them better. - **Easy Transfers**: Save frequently used contacts for faster money transfers. - **More Languages**: The app now supports Chinese, alongside English and Burmese. - **Simplified Bill Payments**: Quickly pay your bills with saved information. - **Insurance Coverage**: Platinum users get insurance coverage with AIA. - **Group Deals**: Get discounts on lifestyle experiences once you meet the minimum purchase. - **Sarr Mal**: For our F&B partners, we have a digital menu and ordering system to make dining in easier. - Secure Transactions: Your money and info are safe with encryption. - Quick Transfers: Instantly send or receive cash with others using AYA Pay. - QR Payments: Scan QR codes for fast and secure payments. - Top-Up & Cash-Out: Add funds and withdraw to your bank account. - Bill Payments: Easily pay your bills within the app. - Transaction Tracking: Keep an eye on your spending. - Customer Support: Reach out for help via email, phone, or live chat. - Loyalty Rewards: Earn points for transactions and redeem them with partners.

2. Fast, secure, and oh-so-easy! - Top-Up & Cash-Out: Recharge your AYA Pay using your debit/credit card or bank transfer and withdraw funds straight to your bank account. - Bill Payments Made Easy: Stay on top of your bills by making quick and hassle-free payments right from the app. - Track Your Moves: Stay on top of your transactions with a simple glance. - Here to Help: Our customer support squad is always ready to lend a hand.

3. Download AYA Pay now and simplify your financial life! - Rock-Solid Security: Your transactions are backed by the latest encryption tech, keeping your money and personal info safe and sound. - Ultimate Convenience: Manage your money like a boss, anytime, anywhere, with AYA Pay. - Lightning-Fast Transfers: Instantly send and receive cash from anyone rocking an AYA Pay account. - QR Code Magic: Pay in a snap by scanning a QR code.

4. Just reach out by email, phone or live chat support. - Rewarding: With our loyalty rewards program, you can earn points for every transaction you make and redeem those points for vouchers from our partners.

5. Manage your money easily with AYA Pay, the digital wallet for everyday life!

6. Embrace the convenience of AYA Pay, your go-to digital wallet that's always with you, available on Android and iOS devices.

7. Experience the ease of AYA Pay, your handy digital wallet for Android and iOS devices.

8. Download AYA Pay now and start living that digital wallet life!

AYA PAY Wallet Customer Insights

1. Even after restarting the phone, canceling app data usage, and logging in again, the white space still doesn't disappear.Stupid app Whenever i enter to the app, it did not show icons and buttons that i can do.Everytime it's a blur and i can't even do a single thing.It sucks so badVery very bad app and customer service.

2. But no solution!!! I called them today 20.3.23 and 25 mins talking with them one guy and one lady they cannot handle, they said uninstall the app and install again do again I did twice but nothing they asked me my phone brand "Meaningless"I just put it 3 stars because I love that organization.

3. Really really hope that the developer team may fix it very soon and make the application get faster.If only the linked account's balance can be shown in the app (when the owner withdraws money from the account), it'd be better.

4. Sometime not showing anything except blank screen.I cannot upgrade my account because camera doesn't open when I try to shoot my NRC card.

5. I want to pay electric meter the app is error so I go to bank no one can solution and I also sent their messenger and they requested to send screen video, then I sent them.

6. The service provider asked me to wait for a new version of the application in order to do KYC level upgrade.

7. There is a big white space under the money balance area, I can't find any icons to transfer money.

8. Totally useless.I cannot login to my account.

9. Therefore, I cannot connect with my bank account.

10. I have made my phone factory reset and after reinstalling the login problem encounters.

11. What will be the online solution for this problemVery Good software in Myanmar and easy to use.

Steps to Troubleshoot & Fix AYA PAY Wallet Issues

1. Fix AYA PAY Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AYA PAY Wallet: Restarting the app will resolve most errors.
  2. Update the AYA PAY Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "AYA PAY Wallet" » Open AYA PAY Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AYA PAY Wallet » click "UPDATE".
  3. Clear AYA PAY Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from AYA PAY Wallet servers.
    1. On Android, goto Settings » Apps » Select "AYA PAY Wallet" » click Storage » click "Clear Cache".
  4. Check AYA PAY Wallet app permissions. If any of these permissions required to use your device's features are disenabled, AYA PAY Wallet might not work.
  5. Uninstall and reinstall AYA PAY Wallet. If nothing else has worked, completely uninstall AYA PAY Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AYA PAY Wallet not working


2. Fix AYA PAY Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AYA PAY Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AYA PAY Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AYA PAY Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello

    — by Thet Paing Chue 9 months ago