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What users are saying
1. But if you use the internet browser one it works perfectly fine.I'm locked out of my account, no way to log in, it won't recognize my phone number to send a code, can't get into the app to get help from chat, and when I call the number I'm put on hold forever then told to go through app or call back later & I hangs up on me.
2. I just wish there was an easier way to log into my account without having to choose my organization, entering my username and password, and then waiting for the push notification every single time.At the end of the day, it gets you what you need.
3. (Edit) it's now been over a month, and still no word back, even after emailing, and trying to reach to reach support through the app.Note that some of the issues I have are with the service and not the app.
4. I will be closing my account with payactiv immediately if this problem persists, because im not going to be paying for a service that i cannot even utilize when i need it.
5. But the customer service is really great they will call you to let you know the progress of the problem at hand .
6. **Updated - Appreciated the call to resolve the issue, I do think the app issues need to be fixed but feeling better, there's a way to do it on the websiteThe app is handy.
7. In contrast, I was successfully able to create an account with another employer's advance pay service (Dailypay) in less than a week.
8. I consistently have issues with earned funds appearing at seemingly random intervals, and my hours worked constantly shows zero.
9. Here's a Pro: It allows you to login by way of ADP.App is no good after the last update it loads slow, that's if it loads at all ! Its like rolling the dice on if its going to work or not.
10. But, for the last month, or so, my hours have stopped logging, and I'm no longer able to pull any earned wages off.
11. And the two stars is because at one point it was working fairly.The service is convenient, when it works properly.
Steps to Troubleshoot & Fix Payactiv Issues
1. Fix Payactiv Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Payactiv: Restarting the app will resolve most errors.
- Update the Payactiv App. Here is how:
- On Android goto PlayStore » Search for "Payactiv" » Open Payactiv » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Payactiv » click "UPDATE".
- Clear Payactiv app cache: Clearing cached data will force your app to retrieve the latest data directly from Payactiv servers.
- On Android, goto Settings » Apps » Select "Payactiv" » click Storage » click "Clear Cache".
- Check Payactiv app permissions. If any of these permissions required to use your device's features are disenabled, Payactiv might not work.
- Uninstall and reinstall Payactiv. If nothing else has worked, completely uninstall Payactiv then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Payactiv not working
2. Fix Payactiv Server issues & Internet Connection
- Check network connection: An unstable Internet will make Payactiv be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Payactiv not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Payactiv may not be able to connect to the Internet when running in the background.
Reported Issues
Want to delete my account not unful not liking it eaither
Delete account so I can make a new account profile info is different now
Delete a card I added to Payactiv
I cannot access my money on my account
I have no use for this app and would like to have my account deleted. I do not want it active and want it gone. if i have no use for it then why would it be up and active. I have also tried to get my card active three times and have gotten it reissued to me three times. I have realized that is what you guys do and will no longer be using your app so, kindly, delete my account. if it does not get deleted i will keep emailing until it does.
I need to delete existing account in Oder to correctly open a new one
I need to delete my Account I am unable to log in with anyway so I can make a new account
Delete my account
I would love to remove my self from payactiv please
I can’t get into my account
I don’t need it
Wrong account
I need to delete my account so that I can go back and correctly make a new one. I began making my account prematurely before even getting a workID I believe I put the wrong social security number on the account so I would like to just start from scratch.
Please delete my account
I need my Payactiv to be deleted so that I can restart the sign up process for my job please and thank you. You guys should put a way to fix Ts over time
Please delete my account. I no longer want to deal with this site. Customer service people are rude and won't even try to help. I do not give permission to payactiv to take any money or funds from any of my cards
Hello, please delete my account. I’ve changed my mind; if I decide to sign back up I will do so.
Can't log in
I want to delete my account entirely.
Someone has access to my account. My check was $1,029But $325 was deducted from my check. It said Payactiv charged me $325 when the point is I haven't used Payactive. My ex-girlfriend has my account logged in on her phone. We are seperated but she has my account hooked up to cash-app that I neither have access to so that's who hacked my account that I have no access to. Please deactivate my account as soon as possible. THANKS
My account has been hacked delete my account a.s.a.p.
I have no use for my account anymore
Payactiv saying unable to process request due to system error when trying to get money
i don't want it
account not working
I need to link my new account
My Facebook got hacked on Friday so I had to change password and email on everything has new email and password
i want my account with 731-695-0734 and 870-635-6440 DELETED. I have a new job and cannot login with my payactiv.
Payactiv made it seem as if I requested my whole paycheck and only got 189 of my whole paycheck. THIS IS A Problem. I never accessed any money because it never works !!!
Can you delete my account due to employee id number is incorrect
old account
I have been trying to access my earned wages for a week and I can’t get ahold of anyone I tried calling and emailing and waiting within the app. Please just delete my account.
My employer uses PayActiv so I can easily access my money but suddenly it’s giving me problems. I am requesting for a deletion of all of my data completely so I can re-register & start using the app again.
There was a typo in my information causing my info to not be verified
I want to delete my payactive account I don’t use it no more
Delete my account and all of my information entire thing is a joke to even try to access wages. I got told I was t verified in the last census ( hire date 4/8/22) this was after trying everyday for over a week to contact payactive
Delete my information under GDPR immediately please.
Nothing is working on it
Please delete my payactiv account
I was out of work cuz of covid. My job put 40 hours in the system so y'all let me take an advance on those hours. I took the money because i thought they were gonna pay me for that week but they didn't. I have proof my blank check stub says 40 hours medical leave non pay..I no longer work for them. I have filed unemployment for the time i was outfor covid. I will pay yall just let me know where to send the payment to..903)806-9487 my contact number.
SINCE I HAVE UPDATED THE PAYACTIV APP I AM UNABLE TO LOAD MY EARNINGS ONTO MY OWN VISA CARD ,WITH EACH ATTEMPT IT RESPONDS " UNABLE TO PROCESS REQUEST DUE TO SYSTEM ERROR" I HAVE INSTALLED/ UNINSTALLED THIS APP 9 TIMES .....THERE IS PROBLEMS WITH THE NEWER VERSION. OF THIS APP.....KINDLY PLEASE PLEASE FIX IT....
