Published by AYA Bank on Jan 10, 2024

Report an issue with AYA mBanking 2.0.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with AYA mBanking 2.0?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AYA Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact AYA mBanking 2.0 image 1 contact AYA mBanking 2.0 image 2

About AYA mBanking 2.0

1. Everyday banking made simple with 24/7 access to your requirements. - The AYA mobile banking app offers you the same level of security as online access for your internet banking. - Thanks to effective methods of identification and stronger encryption of the data, access to your banking is very well protected. - For your protection certain transactions may require additional authentication via “OTP token” or “SMS OTP”. - Manage money better, form paying bills and transfer funds, to tracking cashflow and growing your money with personalized insights. - Verify your transaction securely with OTP token or SMS OTP. - Manage your account, cards, personal details, and other services seamlessly. - More than 20 banks for interbank transfers with competitive transfer rates. - Get alerts and notification on upcoming payments and any activity impacting your account. - We’re making the next steps in your banking journey more convenient, so you can focus on what matters the most. - Discover flexible and affordable repayment schemes. - Be covered from life’s uncertainties with our comprehensive coverage which provides protection against all stages of cancer.

2. Suite your needs for a house purchase and get a new car for your personal usage and family matters.

3. Scan QR is the Ultimate Everyday for getting goods, appliances, services, and ordering meals and more at AYA Merchant.

4. It’s easy for you to get your everyday needs, and it would enable cashless transactions at AYA Merchant.

5. Meet AYA Bank, the comprehensive mobile app for all your financial needs.

6. Make your personal goal and aim for your family with our quick, flexible financing service.

7. Link your Personal Financial Management (PFM) on mBanking 2.

8. You can get your loan, paid amount and next payment status anytime by simply logging in to your mBanking 2. 0.

9. Get your hire purchase of automobile or mortgage information and status immediately at your fingertips.

10. AYA Merchant can receive your every interactive transaction instantly and securely with a digital banking experience with AYA Bank.

AYA mBanking 2.0 Customer Insights

1. Should be prioritised email option so that everybody whether who is in local or oversea can easily reset PW when it is forget.Much more nice design and more features including Biometric login system.

2. Should test on lower phone version not everyone holding a higher version phones.It's suck, won't show detail transaction on history after make transfer or income.

3. If the mobile service is not available or account owner is in oversea it can't be reset the PW.

4. Very bad customer experience.When I do QR payment, it force me to choose 'From account'.

5. It all good but I just give 4 stars because you can not scroll down for the reamining page (in some pages with more than one page) under service and products link.

6. But I cannot choose nor manually enter my account.

7. When I contact the AYA messenger explaining I have Android 9, the response was to update my Android to 7.

8. There's only one option to reset PW that is mobile sms.

9. My phone is Android 9 but cannot open the app.

10. Actually it should automatically choose my account because I only have a single account.

11. After entering the passcode, it just went back to the same page without transfer completed.

Steps to Troubleshoot & Fix AYA mBanking 2.0 Issues

1. Fix AYA mBanking 2.0 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AYA mBanking 2.0: Restarting the app will resolve most errors.
  2. Update the AYA mBanking 2.0 App. Here is how:
    1. On Android goto PlayStore » Search for "AYA mBanking 2.0" » Open AYA mBanking 2.0 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AYA mBanking 2.0 » click "UPDATE".
  3. Clear AYA mBanking 2.0 app cache: Clearing cached data will force your app to retrieve the latest data directly from AYA mBanking 2.0 servers.
    1. On Android, goto Settings » Apps » Select "AYA mBanking 2.0" » click Storage » click "Clear Cache".
  4. Check AYA mBanking 2.0 app permissions. If any of these permissions required to use your device's features are disenabled, AYA mBanking 2.0 might not work.
  5. Uninstall and reinstall AYA mBanking 2.0. If nothing else has worked, completely uninstall AYA mBanking 2.0 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AYA mBanking 2.0 not working


2. Fix AYA mBanking 2.0 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AYA mBanking 2.0 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AYA mBanking 2.0 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AYA mBanking 2.0 may not be able to connect to the Internet when running in the background.

Reported Issues