Contact Papaya Customer Service

Why chat with our AI Papaya Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Papaya.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. But, you may think you've paid a bill on time only to discover days later that it was rejected and you are now late with the payment.

2. It's easier to pay bills by scanning the bill and hitting submit rather than following numerous phone prompts and entering long account numbers and credit card numbers.

3. This has been the worse experience - this app was recommended by the billing entity as an online payment option and the functionality seem pretty good, including converting a picture of an invoice into a smart form.

4. Not sure how many are free or if its a time limit before it begins charging but they do pay fast & provide emails to keep you up to date with receiving your payment to it being paid with confirmation number.

5. But this thing is generating an invoice and then sending it to some mystery location? Don't get me started on the annoying polls they force you to answer.Why would the only way to pay for a medical bill either require me to have a MasterCard or give away my banking information.

6. Checking if a record is already in a database is something computers are pretty good at.This was included as a payment option for a medical bill.

7. They should use the serial number of the bill (data matrix code) as a key to determine if this exact bill has been paid.

8. I scanned it again, and the app didn't say that the bill had been paid.

9. I doubt that me taking a blurry picture of a bill is anything more than just proof that I had a bill with the big bold amount due at the bottom, everything else a computer couldn't pick up on.

10. I installed the app, scanned a bill, and it asked me for my debit card info.

11. It's completely ridiculous for a pay app in 2023 to only accept 1 of the 4 major card services.Started using Papaya several months ago, and it has made paying bills very simple.

1. Fix Papaya Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Papaya: Restarting the app will resolve most errors.
2. Update the Papaya App. Here is how:
   1. On Android goto PlayStore » Search for "Papaya" » Open Papaya: Pay Any Bill » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Papaya » click "UPDATE".
3. Clear Papaya: Pay Any Bill app cache: Clearing cached data will force your app to retrieve the latest data directly from Papaya servers.
   1. On Android, goto Settings » Apps » Select "Papaya: Pay Any Bill" » click Storage » click "Clear Cache".
4. Check Papaya app permissions. If any of these permissions required to use your device's features are disenabled, Papaya might not work.
5. Uninstall and reinstall Papaya. If nothing else has worked, completely uninstall Papaya then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Papaya not working

2. Fix Papaya Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Papaya be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Papaya not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Papaya may not be able to connect to the Internet when running in the background.