Contact Ecobank Customer Service

Why should I report an Issue with Ecobank Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ecobank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage your account, send money, make payments and get help from the Ecobank mobile app in all 33 African countries where Ecobank is present.

2. The revamped and enhanced Ecobank Mobile app makes it super easy to bank on the go 24/7.

3. Manage your everyday banking needs anywhere anytime directly from your mobile device.

4. Get the Ecobank Mobile App now and experience the convenience and power of digital banking!

1. I hope the Xpress team can take immediate action to resolve my issue.Despite how great the interface has become since the last update, I found it funny that even when I set my app to fingerprint enabled, it still require pin alongside the fingerprint everytime I tried to login to the app or trying to make transactions, I recommend an urgent solution to that, this logic isn't safe.Good app Good experience with online help on failed transactions and transfer Barely go to the bank for anything But hate the fact that one click and the app is opened to everyone.

2. That's the owner of the phone.Horrible! All the issues I'm having is because of its dodgy functionality; from not getting funds sent to me credited to my account, it doesn't have an option to get statements despite flagging a number of times that when I follow the instructions it doesn't do anything.

3. For about two months I opened an account at Ecobank, I've tried a thousand times to sign up on the app so I use the app to check balance and perform transactions as it's supposedly designed to do but to no avail.

4. With this app, anybody who happen to get his hands on your phone, the app will open to the extent of seeing one's total account balance without the stress of "Password".

5. The personel there herself tried several times, yet nothing! It's just trash! 0 rating.All other banking apps that I know, the app will only open for transaction with a "Pass Word".

6. However,in the latest version,if transaction is done and it is pending,after some time,if it's later successful,the receipt cannot open for confirmation or sent to recepient as an evidence.

7. Because the mobile banking app can easily open up itself to everybody, to see your balance and transactions made by you.

8. I kept getting the advertisement slide anytime I click on the app to check my account, I have done everything it asked me to do, but it kept go over and over.

9. ThanksI downloaded it and when I changed phone, it can't open and I have to contact them and again not working.

10. 🙁I am having issues with my Xpress account as it has been marked for no debit and I don't know the reason for this.

11. Even after providing my phone number multiple times, they have failed to contact me.

1. Fix Ecobank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ecobank: Restarting the app will resolve most errors.
2. Update the Ecobank App. Here is how:
   1. On Android goto PlayStore » Search for "Ecobank" » Open Ecobank Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ecobank » click "UPDATE".
3. Clear Ecobank Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Ecobank servers.
   1. On Android, goto Settings » Apps » Select "Ecobank Mobile App" » click Storage » click "Clear Cache".
4. Check Ecobank app permissions. If any of these permissions required to use your device's features are disenabled, Ecobank might not work.
5. Uninstall and reinstall Ecobank. If nothing else has worked, completely uninstall Ecobank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ecobank not working

2. Fix Ecobank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ecobank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ecobank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ecobank may not be able to connect to the Internet when running in the background.