Contact Rapidtransfer Customer Service

Why should I report an Issue with Rapidtransfer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ecobank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is an instant money transfer service that delivers funds directly to an Ecobank Account, a Mobile Money wallet, local banks in an Ecobank presence country as well as cash payments through any Ecobank Agent location (Xpress points).

2. The Rapidtransfer App enables you to easily and instantly remit money from your handheld mobile device to anyone in all the 33 African countries where Ecobank is present.

3. The affordable and transparent pricing offered means better value for you and your beneficiaries.

4. The Rapidtransfer App is truly African.

5. It is one single App that covers all 33 African countries where Ecobank operates.

1. This is unacceptable.I tried signing up and came to option type of ID, the only option it's got is PASSPORT and it doesn't have other options like NATIONAL ID, DRIVER LICENSE OR VOTER'S CARD.

2. Can register, keeps giving wrong passport details, internal error, authentication unsuccessful, card cannot be verified etc.

3. What a shame We Can not improve such a useful tool.An amazing app that allows you to make transactions, check your credit score and link social media between the lines for latest updates on banking situation and social Crediting services.

4. The app has a white-coloured background as well; I would recommend this app got your next usage.What kind of useless App is this? The scanner aint scanning and there's no other means of sending the details via email.

5. Will use other transfer apps that has customer service rep here in US.I just hope those praising this app are sure they are talking about RapidTransfer.

6. Please review and simplify the process for identification submissionI hate to give a bad review, but I believe Ecobank has lost my trust in them through their Rapidtransfer.

7. I have been trying to get my passport to fit into the box for so long and to be honest, it is not just frustrating but annoying and totally unnecessary.

8. The app has the ability to invest money and gain interest from investments as well together with much more amazing features such as Virtual Credit Card and much more.

9. For the past two weeks no progress even from the bank premises.. SHAME!It's been a good app for a while now.

10. The passport scanning process is child's play.

11. What you guys should be interested in are the details on my passport.

1. Fix Rapidtransfer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rapidtransfer: Restarting the app will resolve most errors.
2. Update the Rapidtransfer App. Here is how:
   1. On Android goto PlayStore » Search for "Rapidtransfer" » Open Rapidtransfer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rapidtransfer » click "UPDATE".
3. Clear Rapidtransfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Rapidtransfer servers.
   1. On Android, goto Settings » Apps » Select "Rapidtransfer" » click Storage » click "Clear Cache".
4. Check Rapidtransfer app permissions. If any of these permissions required to use your device's features are disenabled, Rapidtransfer might not work.
5. Uninstall and reinstall Rapidtransfer. If nothing else has worked, completely uninstall Rapidtransfer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rapidtransfer not working

2. Fix Rapidtransfer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rapidtransfer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rapidtransfer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rapidtransfer may not be able to connect to the Internet when running in the background.