Contact Auto-Owners Customer Service

Why should I report an Issue with Auto-Owners Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Auto-Owners Insurance Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access your policies 24/7!

2. Manage payments, view claim status and more with Customer Center.

1. Costing me a phone in the long run.We like Auto Owners as a insurance company but don't rely on the app to tell you the truth about your bill.

2. Have to login to a web browser instead.I paid the amount that the app told me to and because it was a "short amount" according to them they canceled my insurance.

3. Help?App permissions wrong, does not ask for ability to access/store files, so you are unable to download documents like ID cards.

4. Contacted the Tech team and said it was my outdated OS on phone that's know for issues (Android 11, upgraded to Android 12).

5. When we finally seen a bill come up it was for a lump sum which caught my wife and I off guard and eventually we lost insurance with them.

6. They refused to reinstate my insurance even though I sent them screenshots of the payment history.

7. I have not found the Z Flip Storage permission place to allow changes.

8. Update: Still have issues signing in but figured out a work around that works on my phone.

9. Cannot use app at allApp glitches a lot and doesn't allow me to login after the first attempt OnePlus 8T.

10. Difficult to navigate.I have a Samsung S8 android and a Samsung Z Flip android.

11. White listed the app and All fixed!!!! They reached out to me right away, asking to help, so I updated there review to 3 stars.

1. Fix Auto-Owners Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Auto-Owners: Restarting the app will resolve most errors.
2. Update the Auto-Owners App. Here is how:
   1. On Android goto PlayStore » Search for "Auto-Owners" » Open Auto-Owners Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Auto-Owners » click "UPDATE".
3. Clear Auto-Owners Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Auto-Owners servers.
   1. On Android, goto Settings » Apps » Select "Auto-Owners Mobile" » click Storage » click "Clear Cache".
4. Check Auto-Owners app permissions. If any of these permissions required to use your device's features are disenabled, Auto-Owners might not work.
5. Uninstall and reinstall Auto-Owners. If nothing else has worked, completely uninstall Auto-Owners then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Auto-Owners not working

2. Fix Auto-Owners Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Auto-Owners be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Auto-Owners not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Auto-Owners may not be able to connect to the Internet when running in the background.