Contact Ally Auto Finance Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Ally Auto Finance.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Just makes things easier to track since everything is pretty much digital.This App is completely worthless! I have not been able to make ONE payment using the app! You cannot look at your account information, no text message integration, there's no button to contact customer service, you cannot see the balance owed, payoff amounts, etc... I've not been able to submit a payment through the app since I downloaded it, despite continued attempts! Plus, it will not allow you to pay with a debit card.

2. Terrible! A complete waste of storage space on my phone!The app used to work fine, but for weeks now it's been saying, "service temporarily unavailable" and to try back later.

3. How am I supposed to remember to look for 'Mobile pay' instead of 'Ally Auto'?The app is easy to use but doesn't not give the flexibility for a card payment like some other institutions do.

4. It seems to exist just for the sake of having an app while completely missing the point of why that's supposed to be useful or convenient, since it's almost literally down for maintenence any time I try to use it for something.Functionally the app is good.

5. Much easier than scrolling backwards 48 years one month at a time, yes? This does need to be more intuitive, but the functionality is there.Too time consuming!This app is terrible!....I couldn't even get passed enrollment.

6. Better have auto pay set up cuz the app is under maintenance 28 days of the month making it impossible to make extra payments each month or change any settings without calling them directly.

7. I'd show screen shots but they aren't allowed even on the error screen for "my security" of course... pretty excited to refinance my loan for this reason.The best thing I can say about it is it sometimes lets me make payments.

8. I really dislike when financial institutions don't give that option to pay by card makes it more stressful having to wait for funds to be pulled out for 2 days.

9. The app (and their website) undergoes more maintenence than any product or service I've used in 30+ years on the internet and it's always when customer service is closed.

10. They want you dob however they put a calendar up so if your born around the time I was (1965) I had to go backwards to get that calendar of 1965 and as soon as I get that the screen goes black and you have to start out.

11. For those of you who are entering your birthdate for the first time or because you forgot your password: Tap the top left corner of the birthdate window and it will let you select the year.

1. Fix Ally Auto Finance Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ally Auto Finance: Restarting the app will resolve most errors.
2. Update the Ally Auto Finance App. Here is how:
   1. On Android goto PlayStore » Search for "Ally Auto Finance" » Open Ally Auto Finance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ally Auto Finance » click "UPDATE".
3. Clear Ally Auto Finance app cache: Clearing cached data will force your app to retrieve the latest data directly from Ally Auto Finance servers.
   1. On Android, goto Settings » Apps » Select "Ally Auto Finance" » click Storage » click "Clear Cache".
4. Check Ally Auto Finance app permissions. If any of these permissions required to use your device's features are disenabled, Ally Auto Finance might not work.
5. Uninstall and reinstall Ally Auto Finance. If nothing else has worked, completely uninstall Ally Auto Finance then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ally Auto Finance not working

2. Fix Ally Auto Finance Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ally Auto Finance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ally Auto Finance not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ally Auto Finance may not be able to connect to the Internet when running in the background.