Published by Capital One Services, LLC on Feb 15, 2024

Report an issue with Capital One Auto Navigator.
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Why should I report an Issue with Capital One Auto Navigator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Capital One Services, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Capital One Auto Navigator

1. Just show the dealer you’re pre-qualified with Capital One Auto Navigator, complete a credit application to finish up your financing then drive off the lot in your new car.

2. Whether you’re looking to buy a new car or a used car, we’re here to help you find a new ride that works for both you and your finances.

3. When you find a car you’re interested in, you can save it to compare with other cars you’ve favorited.

4. After you’re pre-qualified, you’ll be able to see your real rate and monthly payment while you shop for cars.

5. You can filter by make, model, year, body style, price, mileage, fuel economy and more to narrow your search and find your next car quicker.

6. Choose from millions of new cars and used cars for sale nationwide to find the one you love.

7. Whether you’re looking for your first car or a family car, we have plenty of vehicle options for you to choose from.

8. Here, you can keep track of how many days are left in your pre-qualification and find out what else you can do to prepare for your dealership visit.

9. Your next car is out there, just tell us what you’re looking for and what matters most to you in a new ride.

10. Pre-qualify for an auto loan in minutes (don’t worry, it won’t impact your credit score).

11. Always know what’s next in your car-buying journey with Next Steps—a checklist to get you ready for the dealer and into your next car.

Capital One Auto Navigator Customer Insights

1. I went to another app found a better deal on my car, a loan with lower payments and will be paid off sooner😊🙃😂Doesnt Feel right, they are doing something weird with the payments example on a 38,000 car they would require a 8000 down payment thinking im approved for $30,000, when looking at a $27,000 car they still require and 5k down paymentit works ok.

2. What good is it if I don't know the interest %? Then, browsing through their selection of cars, none of them showed any monthly payments... App appears to be broken.Before the last update this app was great, I would have given it five stars, not anymore.

3. It doesn't save the cars or searches you like that put together anymore, it just tells you that something went wrong and kicks you out of the app.

4. If your looking for financing forget about that they seem to be really over priced with the high interest rates they have is much higher then other places.

5. Nope, all it shows you is a list of cars at nearby dealerships and what your monthly payment could be.

6. It doesn't even show you cars that are strictly within your budget, but it also shows you cars way outside what you could afford and would never be approved for.

7. Thus I'm stuck wasting time sifting through numerous unwanted cars to weed out automatics.

8. still have to go talk to dealers who will try to get you into a different loan and talk you into extras.I was expecting to see a dollar amount that I was pre-approved for, maybe even a percentage rate.

9. When I applied for car loan there, I was turned down within 2 seconds, but when I saw what they wanted to charge in interest I knew it was a blessing.

10. Aside from that it's not bad.Online interest rates are significantly higher (15% compared to >5% elsewhere) on pre-approval offers.

11. Web-based app doesn't present an alternative since I can't sign-in unless I pre-qualify first, which I don't want to do just yet, soft inquiry or not.

Steps to Troubleshoot & Fix Capital One Auto Navigator Issues

1. Fix Capital One Auto Navigator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Capital One Auto Navigator: Restarting the app will resolve most errors.
  2. Update the Capital One Auto Navigator App. Here is how:
    1. On Android goto PlayStore » Search for "Capital One Auto Navigator" » Open Capital One Auto Navigator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Capital One Auto Navigator » click "UPDATE".
  3. Clear Capital One Auto Navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from Capital One Auto Navigator servers.
    1. On Android, goto Settings » Apps » Select "Capital One Auto Navigator" » click Storage » click "Clear Cache".
  4. Check Capital One Auto Navigator app permissions. If any of these permissions required to use your device's features are disenabled, Capital One Auto Navigator might not work.
  5. Uninstall and reinstall Capital One Auto Navigator. If nothing else has worked, completely uninstall Capital One Auto Navigator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Capital One Auto Navigator not working


2. Fix Capital One Auto Navigator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Capital One Auto Navigator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Capital One Auto Navigator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Capital One Auto Navigator may not be able to connect to the Internet when running in the background.

Reported Issues