Published by Infinity Insurance

Report an issue with Infinity Auto.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Infinity Auto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Infinity Insurance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Infinity Auto Customer Insights

1. Not to mention the hoops I had to jump through just to get them to acknowledge the switch to another company.In need of an update or something, when I login its telling me over and over I'm putting in an incorrect password but when I go to the site it's accepting my password, which sucks because whats the point of an app if you cant use it, I have reset my password many times to eliminate the option that I might be making an error on the password, but that's not the case bluntly said it's a SH**TY appWhat app? This app does nothing .

2. Don't you people test these things before making it available to customers?!? BTW I tried registering on the website same issue! Fix your system!Update: It works now! I'm able to set up Fingerprint login, but it never works when I try to login.

3. EVER! complete trash.I had saved my user ID and password on their website to pay the auto insurance bill.

4. Yes, it's cheaper than progressive and Geico, but it makes you think what will happen when you need them since they seem not to care about customers.During the registration process the app has "security questions" but you can't select them to input an answer.

5. I get a little pop up on the screen that says username and password are wrong which I know for a fact are not because I can sign in on my computer.

6. This company phone bill pay and app is the worst because they say my policy is incorrect when I enter the correct policy numbers.

7. I'm able to login with my password, but not the fingerprint.

8. It gives the error username or password doesn't match.

9. Error status 404 blah blah... Will I be charged for late payment and blamed for it too? Tried quick payment and doesn't match the record.

10. For instance, when I select the "my policy" tab and scroll to the bottom, a black bar at the bottom that says "looking to make a policy change?" is obstructing my view of the vin number for one of my vehicles.

11. The app ID card states all pertinent information except the state in which the policy was established which I have found some companies need that information to be on there.

Steps to Troubleshoot & Fix Infinity Auto Issues

1. Fix Infinity Auto Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Infinity Auto: Restarting the app will resolve most errors.
  2. Update the Infinity Auto App. Here is how:
    1. On Android goto PlayStore » Search for "Infinity Auto" » Open Infinity Auto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Infinity Auto » click "UPDATE".
  3. Clear Infinity Auto app cache: Clearing cached data will force your app to retrieve the latest data directly from Infinity Auto servers.
    1. On Android, goto Settings » Apps » Select "Infinity Auto" » click Storage » click "Clear Cache".
  4. Check Infinity Auto app permissions. If any of these permissions required to use your device's features are disenabled, Infinity Auto might not work.
  5. Uninstall and reinstall Infinity Auto. If nothing else has worked, completely uninstall Infinity Auto then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Infinity Auto not working


2. Fix Infinity Auto Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Infinity Auto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Infinity Auto not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Infinity Auto may not be able to connect to the Internet when running in the background.

Reported Issues