Published by Acima on Oct 23, 2024

Report an issue with Acima Leasing.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Acima Leasing?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Acima to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Acima Leasing

1. Acima allows you to take home up to $4,000 of must-have merchandise, like furniture, electronics, appliances, tires, and much more—without paying cash or using credit cards.

2. Search our retail partner network in the App or online at Acima. com to find a location that has just what you need—furniture, appliances, electronics, and more.

3. You can then use the Acima mobile app to easily check out with your approved retailer or to switch locations if you change your mind and would like to shop somewhere else.

4. Lease the things you need with our no credit solution.

5. Our flexible, lease-to-own solution provides a new alternative to traditional financing.

6. See your lease details, make payments, get support, access your agreement, and more.

7. And look for new ways to shop online with the app coming soon.

Acima Leasing Customer Insights

1. Taxes are charged on the lease for your purchase, as in anything you purchase you have to pay taxes! Plus paying it off in 90 days helped my credit! I've had 3 leases with them no issues what so ever!I've used acima several times but this is the first time I tried using the app, The app does not open up past log in..orange center icon just spins.

2. I leave 5 stars because it's really easy to buy navigate and customer service efficiencyGreat place to get items, no interest charge on the lease! If people actually read what there getting into before signing then they would understand that if it's not paid off in 90 days you will end up paying more as you are leasing the items.

3. I have every single bank statement proving they have taken all of the money stated within the contract, yet they continue to drain my accountNEW app update ruined my experience! I completed 2 previous leases using the early buyout and both were around $1000.

4. Ask yourself if the item warrants you going into horrendous debt before purchasing from AcimaThey barware not keeping their agreement and drawing money on wrong days and charging late fees.

5. If you pay that credit before 3 months, they do not charge you interest, so for 3-month purchases it is perfect, otherwise, 12-month credit charges you almost double the initial credit, so I do not recommend it for these cases.

6. After 8 calls and almost 400 dollars in fees trying to use there service to purchase a product and get a declined payment after an hour of making a purchase.

7. The new update has ruined my experience with them and I can't use their service with that little amount of money.Don't deal with these thieves.

8. I hope they fix issue soon as it was a great company up until this.Above, it has worked perfectly for me to buy any type of merchandise (furniture, cell phones, smart TVs).

9. I don't have a lot of free time.The app worked initially and now it doesn't even open, staying it's unavailable and to try back in ten mins... That was yesterday and now more than twelve hours later, it still is not working.

10. They recently did an app update and no longer go off of your lease history and my purchasing power dropped by $1000 to $500.

11. I've paid off my tires like 3 times over now and they still continue to harass me and lowering my credit.

Steps to Troubleshoot & Fix Acima Leasing Issues

1. Fix Acima Leasing Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Acima Leasing: Restarting the app will resolve most errors.
  2. Update the Acima Leasing App. Here is how:
    1. On Android goto PlayStore » Search for "Acima Leasing" » Open Acima Leasing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Acima Leasing » click "UPDATE".
  3. Clear Acima Leasing app cache: Clearing cached data will force your app to retrieve the latest data directly from Acima Leasing servers.
    1. On Android, goto Settings » Apps » Select "Acima Leasing" » click Storage » click "Clear Cache".
  4. Check Acima Leasing app permissions. If any of these permissions required to use your device's features are disenabled, Acima Leasing might not work.
  5. Uninstall and reinstall Acima Leasing. If nothing else has worked, completely uninstall Acima Leasing then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Acima Leasing not working


2. Fix Acima Leasing Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Acima Leasing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Acima Leasing not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Acima Leasing may not be able to connect to the Internet when running in the background.

Reported Issues