Contact Thrive Customer Service

Why should I report an Issue with Thrive: Mental Wellbeing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Thrive Therapeutic Software Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With our message in a bottle and wise words sessions, there are plenty of ways to interact and have fun with our app. - On the go: Proven therapeutic techniques available in your hands whenever you want them. - Easy to do: In your own time, at your own pace, with an interactive guide to help you along your journey! - Efficient: Improve your well-being, whether already stressed or anxious or simply for prevention and resilience. - Confidential: Away from stigma or judgement, and usually accessed in a quiet place, in your own time, completely anonymously!

2. Developed in the UK by specialists with many years of clinical experience, the app uses easy to learn clinically proven techniques to help you live a happier, more relaxed, stress-free life.

3. The app helps you monitor your mood and teaches you relaxation techniques such as meditation and deep muscle relaxation that with practice have shown to help people cope better with stressful situations.

4. With no rules to use the app, you are free to jump in for 3 minutes to relax before a stressful situation or use more regularly to improve resilience and keep stress under control.

5. We then help you to reframe this, thinking positively about a certain aspect of the situation and reminding you what you did on a specific day to make you feel good.

6. It also has a 'thought trainer' programme based on cognitive behavioural therapy to help you manage those negative thoughts.

7. *The app is part of a suite of services and is offered in partnership with companies, charities, insurers and other organisations.

8. By remembering what we can change rather than what we can not, we can help ourselves to control our emotional state and live happier lives!

9. This means that your charity, insurer, company or other organisation you may belong to has to sign up in order for us to provide the service.

10. We are not trying to reinvent the wheel - we use techniques that have been practised in hospitals and clinics for years, but in a fun, game-based format.

11. Using our Mood Meter you have a confidential platform to track your mood, the emotions you feel, and the situation you were in.

1. The CBT voice seems to dip in and out of the recording that i sometimes don't quite her speech! And sometimes, the text displayed during the session is far too small to read/the screen is clustered with info... Overall the app activities itself are brilliant, with my favourite being wise words and self relaxation techniques!On starting, it gave an countdown clock with no explanation so just had to sit and wait.

2. Good content, but has slow "points accumulations" animations between exercises that are pointless and annoying.

3. With trial and error, I then worked it out and was able to.complete 5 exercises (despite the ever increasing countdown clock before starting an exercise).

4. The app is very slow, most of the time I don't feel like opening it, which isba shame as the content is actually useful.

5. However, on the last 2 exercises, all I got was the countdown clock and no actual exercise, yet once the clock finished it said I completed the exercise.

6. I also fell for the "count down clock" thing, but figured it out eventually! Turn up the volume, duh! UI needs work, esp.

7. Then if I try to move forward to the point I'd reached it says I haven't unlocked it yet when I was just using it! I also don't like the chime noise accompanying the calm breathing (I know it can be turned off).

8. However, there seems to be a glitch with the Mood Meter - there is no possibility to add hot thoughts even after this part of the CBT programme is complete.

9. What the points are for... Who knows? Who cares? The registration process was a wretch - why it couldn't just use the credentials the health app that directed me to thrive... No idea.

10. I really rate this app, and I'm incredibly grateful I've had access to it this year in particular, through work.Marred by irritating animations and s-l-o-w loading.

11. I'm hoping the content is easier to get through.As much as i love using this app, it tends to misbehave or overheat my device thus causing it to lag at times.

1. Fix Thrive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thrive: Restarting the app will resolve most errors.
2. Update the Thrive App. Here is how:
   1. On Android goto PlayStore » Search for "Thrive" » Open Thrive: Mental Wellbeing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thrive » click "UPDATE".
3. Clear Thrive: Mental Wellbeing app cache: Clearing cached data will force your app to retrieve the latest data directly from Thrive servers.
   1. On Android, goto Settings » Apps » Select "Thrive: Mental Wellbeing" » click Storage » click "Clear Cache".
4. Check Thrive app permissions. If any of these permissions required to use your device's features are disenabled, Thrive might not work.
5. Uninstall and reinstall Thrive. If nothing else has worked, completely uninstall Thrive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thrive not working

2. Fix Thrive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thrive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thrive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thrive may not be able to connect to the Internet when running in the background.