Contact BetterMe Customer Service

Why should I report an Issue with BetterMe: Mental Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BetterMe Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Unsure why their business model includes duping people into recurring fees.So far a fantastic app I try the anxiety one that is free, it does a good job of relaxing also felt energetic as well, thought just adding my 2€ In to have more free choices or at less the ability create plans but at a minimum but too keep using it but of course, it leading up to add-ons or a more immerse experience that you'll of choice too buy a #plan ($.$$), ($$.$$). So I'll return with a more in depth review after some time too get a better feel for the app.Edit: Their customer service team has emailed me multiple times requesting that I change my review.

2. After paying 4 times for what I thought would be one charge, I contacted their customer service who canceled my subscription.

3. As soon as my very first payment went through, I checked my Google subscriptions to see if this app was listed, and it was not, and still is not, listed as a subscription of any kind.

4. Why even have the "cancel subscription" option in the app if it doesn't work? Seems like they make it difficult on purpose.

5. Some ideas around it are good, but some things don't seem well thought out... the brain orgasm videos have several in a row that repeats the same music and the song makes makes me feel anxious.

6. Insight Timer is much better and has a large community with way more medtations/classes.I can't cancel, in google play on my computer and on my phone it doesn't show up in my subscriptions.

7. However, There is no personal subscription info on the app, only the general "your subscription will renew automatically at the end of the term you chose..." If you don't remember the term you chose there's no way to find it in the app.

8. I thought it was a one time subscription, but after subscribing found it was weekly.

9. I also was not able to find it a subscription anywhere(in google play) or on the the website.

10. Original: They have a "cancel subscription" option in the app, but it never worked.

11. Hope I dont have billing issues.Updated to add: a person did contact me and resolve the issue... Its kinda pricey, but the App itself is nice.

1. Fix BetterMe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BetterMe: Restarting the app will resolve most errors.
2. Update the BetterMe App. Here is how:
   1. On Android goto PlayStore » Search for "BetterMe" » Open BetterMe: Mental Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BetterMe » click "UPDATE".
3. Clear BetterMe: Mental Health app cache: Clearing cached data will force your app to retrieve the latest data directly from BetterMe servers.
   1. On Android, goto Settings » Apps » Select "BetterMe: Mental Health" » click Storage » click "Clear Cache".
4. Check BetterMe app permissions. If any of these permissions required to use your device's features are disenabled, BetterMe might not work.
5. Uninstall and reinstall BetterMe. If nothing else has worked, completely uninstall BetterMe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BetterMe not working

2. Fix BetterMe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BetterMe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BetterMe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BetterMe may not be able to connect to the Internet when running in the background.