Contact 29k Customer Service

Why should I report an Issue with 29k: Mental Health & Wellbeing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 29k to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Because we are a non-profit tech-startup foundation, we partner and co-create with leading universities, researchers, and psychologists across the globe – from Harvard University and University of London to Karolinska Institute, and many more. - Group sharing where you can listen and share thoughts with others. - Possibility to join groups with friends or with strangers. - Courses and challenges and other content using cognitive behavioural therapy (CBT), Acceptance and Commitment therapy (ACT), combined with deep human connection. - Narrated video and audio reflection or perspectives. Why we are called 29k?

2. The courses, exercises, meditations, and various tests are designed to strengthen your mental health and support your inner development and personal growth, for when life throws you curve balls or wonderful surprises.

3. We are a non-profit organisation on a mission to make all the amazing research and tools on mental health, behavioral change, wellbeing, and inner development accessible for all.

4. 29k is a free non-profit app for mental health, wellbeing and inner development.

5. We always put privacy and safety first so you can focus on your mental health and inner development.

6. In the app you’ll find unlimited access to evidence-based psychological tools to cope with life in both ups and downs, feel good and thrive.

7. After reading a serious of books on topics of psychology, NLP, self-help and using many meditation and life-changing apps, this one stands among my favourites.

8. It’s easy and intuitive to use, but not childish and it combines great mindfulness, meditation techniques, as well as psychological challenges".

9. The app is available for quick relief, during hardships, when you go through life changes and for personal growth.

10. Get inspired by others’ reflections in videos and chat messages, and share your own story and reflections.

11. Join a community group for support through your own journey.

1. It's a shame because it's such a good idea but nobody is active on the platform.For me, it's the best app for mental health! The guidance and pacing are perfect! It really helps doing challenges every morning, would definitely recommend! And I love how you can see the comments of others! Makes you see how others feel and it helps to see other's perspectives!Didn't have high hopes for this app but reviews got me curious so I tried.

2. Excited to try the other features of this app.I've been with this app from the very beginning of when it was being piloted and I love it! I hope a version can be made for teachers to use with their students in middle and high schools so that I can share this with my students.

3. I'm planning on starting a program that will allow teachers to bring this into schools in a safe and age-appropriate way (facilitating the creation of sharing groups with students from other schools).

4. It is a tool box filled with guided therapy, courses, meditation, support groups and exercises to help anybody that needs somewhere to go to reflect and learn new skills.

5. After taking the course I felt empowered and hopeful once again that I just made plans on how to keep going from this positive place through self reflection and changing something in my daily routine.

6. The message is good and I genuinely believe that the creators actually want to help people, I just find the app confusing to use at times.The idea of the app is great.

7. But so far it has introduced me to tools which help me gain different views on relationships and life in areas where I had felt stuck in seeing them the same way due, in part at least, to few frameworks and lenses.This app is for everyone.

8. My issue with this app is the idea is to share through a group session but after 4 attempts at various groups none are active.

9. It helped me process the negative thoughts and emotions I've been struggling with and opened my eyes to the positive.

10. I have tried 4 video calls that are part of the learning and no one joins which defeats the idea of what the app is offering.

11. And I'm already avidly recommending them to all my friends who are interested or might benefit from them.It's a good app but the amount of options can genuinely become overwhelming at times.

1. Fix 29k Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 29k: Restarting the app will resolve most errors.
2. Update the 29k App. Here is how:
   1. On Android goto PlayStore » Search for "29k" » Open 29k: Mental Health & Wellbeing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 29k » click "UPDATE".
3. Clear 29k: Mental Health & Wellbeing app cache: Clearing cached data will force your app to retrieve the latest data directly from 29k servers.
   1. On Android, goto Settings » Apps » Select "29k: Mental Health & Wellbeing" » click Storage » click "Clear Cache".
4. Check 29k app permissions. If any of these permissions required to use your device's features are disenabled, 29k might not work.
5. Uninstall and reinstall 29k. If nothing else has worked, completely uninstall 29k then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 29k not working

2. Fix 29k Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 29k be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 29k not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 29k may not be able to connect to the Internet when running in the background.