Published by Adminco Inc on Apr 30, 2024

Report an issue with My Aetna Supplemental.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with My Aetna Supplemental?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Adminco Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Aetna Supplemental

1. With the My Aetna Supplemental mobile application, you can conveniently manage your benefits from your phone.

2. Aetna is one of the nation's leading diversified health care benefits companies.

3. Discover a smarter, simpler way to manage your supplemental benefits.

4. We serve an estimated 38. 8 million people and provide them with the support and resources they need to achieve their health ambitions.

My Aetna Supplemental Customer Insights

1. no one has ever gotten back with me on my emails and they owe me 5 months worth of medical coverage bills and refuse to give me information as to when I will receive my moneyI don't think I've ever been able to log in on the app, but maybe one time since I've installed it.

2. I posted my first review and received this message as a reply 2 months ago: Adminco Inc 2/20/22 We are sorry you are having trouble with your login.

3. Attempt to register as a first time user again and now the "continue" button at the end of the first step (plan ID and name/birthday) literally does nothing.

4. I can access account online via phone or computer, but app doesn't recognize my log-in credentials.You can't file a claim in the app.

5. app is slow, pages are buggy, and the only thing I need to do is file a claim which doesn't work.

6. I clicked the Aetna sponsored link in Google results and it's a dead link.Unusable!! Problems started from trying to register on the app and accepting passwords etc .

7. Nothing has been improved or fixed to make the app work, so I deleted it.Froze while registering.

8. And the website on the letter I received that initiated this path of fruitless frustration is invalid.

9. It won't show you anything that has been done, such as uploading documents or correspondence.I can't log in on the app or website.

10. Their website is actually worse, if you can imagine.Just like the othere-won't let me in after registering.

11. Every time I try, it just kicks me right back to the login screen.

Steps to Troubleshoot & Fix My Aetna Supplemental Issues

1. Fix My Aetna Supplemental Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Aetna Supplemental: Restarting the app will resolve most errors.
  2. Update the My Aetna Supplemental App. Here is how:
    1. On Android goto PlayStore » Search for "My Aetna Supplemental" » Open My Aetna Supplemental » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Aetna Supplemental » click "UPDATE".
  3. Clear My Aetna Supplemental app cache: Clearing cached data will force your app to retrieve the latest data directly from My Aetna Supplemental servers.
    1. On Android, goto Settings » Apps » Select "My Aetna Supplemental" » click Storage » click "Clear Cache".
  4. Check My Aetna Supplemental app permissions. If any of these permissions required to use your device's features are disenabled, My Aetna Supplemental might not work.
  5. Uninstall and reinstall My Aetna Supplemental. If nothing else has worked, completely uninstall My Aetna Supplemental then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Aetna Supplemental not working


2. Fix My Aetna Supplemental Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Aetna Supplemental be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Aetna Supplemental not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Aetna Supplemental may not be able to connect to the Internet when running in the background.

Reported Issues