Contact Passport Customer Service

Why should I report an Issue with Passport by doc.ai?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Anthem & Affiliates to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Doesn't function reliably and says you never did the check even if you have, badge expires at midnight instead of 24hrs from when you did it, making it impossible to use for some shifts like mine, required way too much info and permissions, and provides a false sense of security the few times it does work.

2. Really think each employee is taking their temperature before work? Or if they had Chipotle the night before that they say YES, they are experiencing diarrhea?Pretty invasive app, wants too many permissions.

3. Workplace wanted me to use it but I'm going to pass.Very easy to use.

1. Fix Passport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Passport: Restarting the app will resolve most errors.
2. Update the Passport App. Here is how:
   1. On Android goto PlayStore » Search for "Passport" » Open Passport by doc.ai » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Passport » click "UPDATE".
3. Clear Passport by doc.ai app cache: Clearing cached data will force your app to retrieve the latest data directly from Passport servers.
   1. On Android, goto Settings » Apps » Select "Passport by doc.ai" » click Storage » click "Clear Cache".
4. Check Passport app permissions. If any of these permissions required to use your device's features are disenabled, Passport might not work.
5. Uninstall and reinstall Passport. If nothing else has worked, completely uninstall Passport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Passport not working

2. Fix Passport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Passport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Passport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Passport may not be able to connect to the Internet when running in the background.