Contact Sydney Health Customer Service

Why should I report an Issue with Sydney Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Anthem & Affiliates to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place. • Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email. • Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative. • Plan details – Understand your share of the costs, including your deductible and copay.

2. Use the SydneySM Health app to find care, share your digital ID card, and check your claims.

3. See your estimated costs before you receive care. • View claims – Easily track your claims including the status and your costs. • Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you. • Refill your prescriptions – You can set up automatic refills and reminders for your medications.

4. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023.

5. Find out what’s covered and check your claims. • Find care – Search for care when and where you need it.

6. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.

7. You can understand your benefits, improve your health, and save money.

8. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network.

9. Sydney Health options are based on each member’s plan, so some features may not be available to all members.

1. I was trying to find an obgyn, but the list would only show other types of medical professions (even after the filters were cleared and the search was restarted.) There's too much unimportant information on a single screen making the search results difficult to see.

2. It feels like it was made to be purposefully frustrating and clunky so people won't access their own health care information.While I understand it's hard to complain about a system that gives you something for your work, it's very frustrating to deal with all the bugs.

3. It also keeps saying I need to pick my plan even though I'm signed in and already did that when I got the app!!! PLEASE fix the app! We're paying too much for the insurance for this app not to work correctly, quickly, and easily!!There are some benefits to this app as far as looking at a quick glance of claims, deductibles, etc... But it is not necessarily intuitive, however, this isn't a deal breaker for me to use it.

4. The app does manage to load results faster, but you can't see anything about the mapped results unless you click on them, then you have a chance for the a new page to load (or nothing happens at all) showing the provider details, then have to remember those and go back to the search results.

5. Linking services requires leaving the app then logging back in each time.The text chat is very buggy when trying to interact with a real person (works fine for the automated chat bot).

6. I understand that I'll probably get an automated response to email my issues, but looking at all the reviews should be enough evidence that there are some updates and quality assurance that need to be worked on.

7. Syndey says to connect in Google fit, but Google fit says to connect in syndey.The user interface is extremely poor considering how expensive the insurance is.

8. Looks like a lot of these problem have been going on a couple years by the reviews looks.Terrible. This app sucks.

9. My biggest complaint is the fact that I have requested multiple call backs and have been unable to get any follow-up calls without any history demonstrating my request.

10. The spending accounts page is difficult to understand and going to a previous page requires going all the way back to the home screen.

11. Any time I need to find something I have to dig through several layers of information.

1. Fix Sydney Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sydney Health: Restarting the app will resolve most errors.
2. Update the Sydney Health App. Here is how:
   1. On Android goto PlayStore » Search for "Sydney Health" » Open Sydney Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sydney Health » click "UPDATE".
3. Clear Sydney Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Sydney Health servers.
   1. On Android, goto Settings » Apps » Select "Sydney Health" » click Storage » click "Clear Cache".
4. Check Sydney Health app permissions. If any of these permissions required to use your device's features are disenabled, Sydney Health might not work.
5. Uninstall and reinstall Sydney Health. If nothing else has worked, completely uninstall Sydney Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sydney Health not working

2. Fix Sydney Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sydney Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sydney Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sydney Health may not be able to connect to the Internet when running in the background.