Published by Blockchain Luxembourg S.A. on Mar 19, 2024

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Why should I report an Issue with Crypto Wallet?

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  2. Pulling issues faced by users like you is a good way to draw attention of Blockchain Luxembourg S.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Crypto Wallet

1. Supported Assets: Bitcoin (BTC), Ethereum (ETH), Cardano (ADA), Polygon (MATIC), Solana (SOL), Polkadot (DOT), Dogecoin (DOGE), TRON (TRX), Chainlink (LINK), Uniswap (UNI), Aave (AAVE), Algorand (ALGO), Tether (USDT), USD Coin (USDC), and many more! Download the Blockchain. com app to get started today.

2. Self-custody your crypto across Bitcoin, Ethereum, Polygon, and other leading blockchains, with the DeFi Wallet.

3. Blockchain. com lets you access crypto and self-custody your assets—all in one place.

4. Use decentralized applications (dapps), collect NFTs, and explore web3.

5. Interact with dozens of cryptocurrencies on a platform used by over 30 million people.

6. Discover the world of DeFi. Customer Insights

1. I do not recommend this app or the platform.I have received a deposit in my wallet but for the past 24hrs I haven't been able to perform and transaction with the usdt I received.

2. It's been almost 2 weeks and have still not been assisted.It used to be a good wallet 5 years ago.

3. I realize that developing a good app can be a lot of work, but it is crucial to keep high traffic settings informed.I have had this app a little over two months, I have been having issues with this app over two months.

4. If you're a beginner, definitely make this your go to secure mobile bitcoin transfer option, seriously.Had been working fine until just recently.

5. Edit: Read the positive reviews, they seem.... suspicious too.I've had this wallet for years.

6. Support is non existent, I have been months waiting for responses to multiple tickets and finally gave up hope.

7. It seems there is no help available at support even though, my wallet is fully verified.

8. The second I can move my money out to a better management wallet I will do so.

9. I'm never using or recommending this garbage again.I used a complex password and enabled two-step verification, but my block chain account was hacked.

10. And a processing fee to send my XLM out to another wallet? Really? Screw you.

11. I have made three deposits, could see them in my wallet but now they are gone.

Steps to Troubleshoot & Fix Issues

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Restarting the app will resolve most errors.
  2. Update the App. Here is how:
    1. On Android goto PlayStore » Search for "" » Open Crypto Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
  3. Clear Crypto Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
    1. On Android, goto Settings » Apps » Select " Crypto Wallet" » click Storage » click "Clear Cache".
  4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
  5. Uninstall and reinstall If nothing else has worked, completely uninstall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Translation in Wallet does not show wallet balance and address .

    — by Blockchain Luxembourg S.A. 3 years ago