Published by Point Pay OÜ on Jul 5, 2023

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Why should I report an Issue with PointPay: Blockchain Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Point Pay OÜ to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PointPay: Blockchain Wallet

1. Friendly to newcomers, working with different cryptocurrencies, giving you trade posabilities, exchanging your crypto to gain money out of it, care for your security, let you track everything you need to regarding BTC, ETH, USDt and XAUT.

2. If you were looking for a perfect crypto wallet, PointPay Ecosystem Platform is what you need.

3. Our wallet works with different cryptocurrency and you can choose any: Bitcoin, Ethereum, Tether, Tether Gold and PointPay.

4. Of course the essential operations of crypto wallet are buying and selling.

5. All information about crypto is included: interest rate, selling/purchasing prices, conversion rate.

6. Download PointPay Ecosystem Platform and begin your journey to success.

7. So when money moved to the internet after a short amount of time cryptocurrencies appeared.

8. Don’t forget that exchange is also an option where you can convert your crypto in any currency you like USD, EUR, GBP and so on.

9. Everything becomes digital games, books, shops, even money and the place where you store them.

10. After people understood how to use crypto, the next question was “where to keep it? “.

11. Cryptocurrency is money that exists only on the Internet.

PointPay Customer Insights

1. This is best app for crypto related saving, banking and all! Pointpay to the world! 💯The last update is not working properly, i knew my password very well , still saying wrong password and even didn't send any communication via mail to reset my passwordThe platform is very perfect and run smoothly.The ordered great return on their ICO but I was lucky right when it went active I converted my PXP to USDt and transferred after transaction fees and transferred got my money outI was provided with excellent customer support.

2. My emails were responded to promptly and professionally until my issues were fully resolved.the app started good, then added kyc to entire app eventhough they announced kyc only for 3rd party exchanges and after long struggle with kyc they from nowhere changed kyc providing company, at first the support is fast in repling to question but then they ignore your questions no matter how many time you chat with them i already had too much bad experience with them I don't recommend them at allJust started with PointPay.

3. What is left now - few thousands coins cant be withdrawn as their operations is this.If you have a problem with kyc, passord etc, i could retrieve my previous password by uninstalling the app and reinstalling it.Exceptional service experience... A one stop crypto bank app.

4. They managed to delete all the history online about those stuff with their marketing strategy, but I highly recommand not to use or invest in them as I did an lost all my money.

5. Don't know what new layout looks like because though the app was password fishing.You cannot withdraw the money from the app.

6. Please check the history of this team as the CEO in 2021 left with all the investors money after the ICO.

7. The swap to PXP seems to be broken at the moment, but you can still use the purchase PXP address from your PointPay wallet @ seemingly no cost.

8. Then app asks for password change.

9. Need to put app in split screen for keyboard to stay on screen.

10. Updated app does not allow sign in natively.

11. You do not have to guess like other apps.

Steps to Troubleshoot & Fix PointPay Issues

1. Fix PointPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart PointPay: Restarting the app will resolve most errors.
  2. Update the PointPay App. Here is how:
    1. On Android goto PlayStore » Search for "PointPay" » Open PointPay: Blockchain Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PointPay » click "UPDATE".
  3. Clear PointPay: Blockchain Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from PointPay servers.
    1. On Android, goto Settings » Apps » Select "PointPay: Blockchain Wallet" » click Storage » click "Clear Cache".
  4. Check PointPay app permissions. If any of these permissions required to use your device's features are disenabled, PointPay might not work.
  5. Uninstall and reinstall PointPay. If nothing else has worked, completely uninstall PointPay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PointPay not working

2. Fix PointPay Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make PointPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PointPay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PointPay may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I've lost my PointPay account.
    I don't know why but when i try to connect on the PointPay Bank app it doesn't work .
    So, i was thinking that i didn't remember my password and decided to clic on "password forgotten".
    Now they tell me that my e-mail adresse doesn't exist. But it's impossible because i've created my account with it. Please help me, i've lost a certain amount of money.
    Thanks you

    — by Leger 2 years ago