Contact MetaMask Customer Service

Why should I report an Issue with MetaMask - Blockchain Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ConsenSys to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Log into websites securely to trade assets, lend, borrow, play games, publish content, buy rare digital art, and so much more. • Use MetaMask’s key vault, secure login and digital wallet to manage your digital assets. • Generate passwords and keys on your phone and keep your accounts secure. • Browse and connect to the decentralized web sites. • Control what information you share with the sites you use, and what to keep private.

2. Whether you are an experienced user or brand new to blockchain, MetaMask helps you connect to the decentralized web: a new internet.

3. If you’re already a MetaMask desktop user, you can import your existing wallet.

4. We're trusted by millions of people across the world, and our mission is to make this new decentralized web accessible to all.

5. It allows you to send and spend your digital assets.

6. The MetaMask app is both a wallet & a browser.

7. If you're a new user, we'll help you get setup!

8. Make payments to anyone, anywhere.

9. Download MetaMask Mobile and carry the decentralized web with you, wherever you go.

1. So easy — EXCEPT — the navigation bar gets in the way of the page! Sometimes irreparably blocking my ability to accept a pop up disclaimer or press other buttons, all because the navigation bar is in the way! There is no setting on Metamask that would allow me to move the navigation bar to the top of the page, or minimize it, I just currently have to accept that some webpages will be impossible to interact with on Metamask all because of the navigation bar.I've been using MetaMask for over a year on my mobile.

2. If there were another choice, I'd jump ship instantly! Crashes CONSTANTLY! It spontaneously will ask you to completely recover your wallet with your recovery phrase! (Which makes me super uncomfortable) and it's browser is among the worst experiences I've ever endured!Overall it's solid and does it's purpose.

3. Only issue now is the fat wallet and browser buttons on the bottom of the main screen.

4. Extremely inconvenient.Somehow it's even worse than the browser extension! I didn't believe that could even be done! The only reason I even use MetaMask is because it's the only one seemingly able to be used with every web3 website.

5. Doesn't like to open new tabs, some sites will not use the same browser window to lead to a particular page, instead opting to open a new browser window.

6. Metamask browser just can't seem to open the new tab, and when you lose out of MM to reopen you end up with 30 new tabs.

7. It's probably better to create a separate wallet rather than import with this app, if you use the browser extension as well.

8. It took a long time to figure out the problem: good was not good enough! It had to be strong! The user friendly thing would to tell the user the reason why Continue was not enabled! When I went to buy ETH I was shocked to see that to buy $200 the fees were $19.96, almost 10%.

9. (Both are stupidly disabled by the app.) Also DON'T add accounts you later want to import to the browser extension.

10. A particularly annoying glitch for me is the transaction confirmation notification gets stuck covering the bottom portion of the screen, rendering all buttons under it non-functional.

11. In particular I have to close and reopen the app sometimes after changing networks before browser dapps will acknowledge the change.

1. Fix MetaMask Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MetaMask: Restarting the app will resolve most errors.
2. Update the MetaMask App. Here is how:
   1. On Android goto PlayStore » Search for "MetaMask" » Open MetaMask - Blockchain Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetaMask » click "UPDATE".
3. Clear MetaMask - Blockchain Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from MetaMask servers.
   1. On Android, goto Settings » Apps » Select "MetaMask - Blockchain Wallet" » click Storage » click "Clear Cache".
4. Check MetaMask app permissions. If any of these permissions required to use your device's features are disenabled, MetaMask might not work.
5. Uninstall and reinstall MetaMask. If nothing else has worked, completely uninstall MetaMask then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MetaMask not working

2. Fix MetaMask Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MetaMask be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MetaMask not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MetaMask may not be able to connect to the Internet when running in the background.