Contact MetaMask Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. So easy — EXCEPT — the navigation bar gets in the way of the page! Sometimes irreparably blocking my ability to accept a pop up disclaimer or press other buttons, all because the navigation bar is in the way! There is no setting on Metamask that would allow me to move the navigation bar to the top of the page, or minimize it, I just currently have to accept that some webpages will be impossible to interact with on Metamask all because of the navigation bar.I've been using MetaMask for over a year on my mobile.

2. If there were another choice, I'd jump ship instantly! Crashes CONSTANTLY! It spontaneously will ask you to completely recover your wallet with your recovery phrase! (Which makes me super uncomfortable) and it's browser is among the worst experiences I've ever endured!Overall it's solid and does it's purpose.

3. Only issue now is the fat wallet and browser buttons on the bottom of the main screen.

4. Extremely inconvenient.Somehow it's even worse than the browser extension! I didn't believe that could even be done! The only reason I even use MetaMask is because it's the only one seemingly able to be used with every web3 website.

5. Doesn't like to open new tabs, some sites will not use the same browser window to lead to a particular page, instead opting to open a new browser window.

6. Metamask browser just can't seem to open the new tab, and when you lose out of MM to reopen you end up with 30 new tabs.

7. It's probably better to create a separate wallet rather than import with this app, if you use the browser extension as well.

8. It took a long time to figure out the problem: good was not good enough! It had to be strong! The user friendly thing would to tell the user the reason why Continue was not enabled! When I went to buy ETH I was shocked to see that to buy $200 the fees were $19.96, almost 10%.

9. (Both are stupidly disabled by the app.) Also DON'T add accounts you later want to import to the browser extension.

10. A particularly annoying glitch for me is the transaction confirmation notification gets stuck covering the bottom portion of the screen, rendering all buttons under it non-functional.

11. In particular I have to close and reopen the app sometimes after changing networks before browser dapps will acknowledge the change.

1. Fix MetaMask Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MetaMask: Restarting the app will resolve most errors.
2. Update the MetaMask App. Here is how:
   1. On Android goto PlayStore » Search for "MetaMask" » Open MetaMask - Blockchain Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetaMask » click "UPDATE".
3. Clear MetaMask - Blockchain Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from MetaMask servers.
   1. On Android, goto Settings » Apps » Select "MetaMask - Blockchain Wallet" » click Storage » click "Clear Cache".
4. Check MetaMask app permissions. If any of these permissions required to use your device's features are disenabled, MetaMask might not work.
5. Uninstall and reinstall MetaMask. If nothing else has worked, completely uninstall MetaMask then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MetaMask not working

2. Fix MetaMask Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MetaMask be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MetaMask not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MetaMask may not be able to connect to the Internet when running in the background.