Contact Oracle Customer Service

Why should I report an Issue with Oracle Mobile Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Oracle America, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Oracle Mobile Authenticator enables you to securely verify your identity by using your mobile device as an authentication factor.

2. Or it can receive notifications for login, which can be approved with a simple tap.

3. The app generates one-time passcode for login.

4. When this authentication is used on top of username-password, it adds an additional layer of security that is essential for today's online applications.

1. I cannot enter (use) the app because it is giving an error all the time : 'Authenticator has stopped'Can please someone help, the app was crashing so I uninstalled it and reinstalled it, but now I can't sign in it shows "this account is already configured on another device comntact the administrator" I can't get the OTP, please help..I have the problem with setting up the account,even though Im trying it for the first time it's showing a error message like account is already configured in another device contact administrator.Push notification not working on Android (any of our many different devices).

2. Need to open the app, only then an in-app notification shows up.After allowing login doesn't redirect to desired website, so irritating, tried clearing browser data, restart laptop, nothing worked, important work is on hold nowNo export of keys 😑 Also, some QR codes do not work in this authentication app.

3. Always this msgGreat app.. Like the push & pull notification feature .. qr code scan for easy and hassle free login .. thanks to the dev !!I'm surprised that this app actually supports the entire RFC specification.

4. Same codes work fine in Google authenticator.I have to set my mobile clock time manually on every now and then, whichis the worst experience so far...Worst app ever.

5. This account is already configured.

6. After the update, the app keeps stopping at startup.

7. Never been able to log in.

1. Fix Oracle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Oracle: Restarting the app will resolve most errors.
2. Update the Oracle App. Here is how:
   1. On Android goto PlayStore » Search for "Oracle" » Open Oracle Mobile Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Oracle » click "UPDATE".
3. Clear Oracle Mobile Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from Oracle servers.
   1. On Android, goto Settings » Apps » Select "Oracle Mobile Authenticator" » click Storage » click "Clear Cache".
4. Check Oracle app permissions. If any of these permissions required to use your device's features are disenabled, Oracle might not work.
5. Uninstall and reinstall Oracle. If nothing else has worked, completely uninstall Oracle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Oracle not working

2. Fix Oracle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Oracle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Oracle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Oracle may not be able to connect to the Internet when running in the background.