Contact OneSpan Customer Service

Why should I report an Issue with OneSpan Mobile Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VASCO Data Security to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. OneSpan Mobile Authenticator is a simple way to add advanced security to user log-in with your preferred 2FA method with or without mobile device network connectivity.

2. Note: OneSpan Mobile Authenticator can only be used with service providers that leverage OneSpan authentication technology.

1. Don't want to give permanent access, so requires an extra click to 'allow this time' 2) having multiple accounts if's very cumbersome to 'switch' to the other accounts all the time.

2. Also app on my phone seems to reset itself randomly and loses its activation, which is very troublesome and means that I have lost days of work trying to reactivate my access.This is the worst app in its kind.

3. After installing this app, the secure folder does not work properly any more.Suddenly lost connection to all my accounts for vpn access this morning.

4. Why not a list of all accounts on the main screen where you can directly get a token for desired account?Repeatedly having problems activating the app recently, even though I was able to use it the night before.

5. Disappointing.Keep having the recurrent problem of not being able to get to the fingerprint authentication page.

6. This is a very bad user experience compared to others who can receive and accept access notifications from their mobile devices.The horror! Forced by my employer to install this app.

7. It's always a hassle using this digipass app.Notifications do not appear on my Samsung S10+ so I have to manually enter code each time.

8. Once reinstall, I have to waste time waiting for my IT dept to set up my account while I'm working from home.

9. 2 things are bothering me really bad: 1) it requires Camera access to get token while it's only required for enrollment.

10. but this one has only fingerprint and sometimes the fingers are wet and it's irritating as we need this to login as this is 2nd factor authentication.

11. Banks 2fa authentication is relatively more reliable and does not exhibit problems associated with (1) to (4).

1. Fix OneSpan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneSpan: Restarting the app will resolve most errors.
2. Update the OneSpan App. Here is how:
   1. On Android goto PlayStore » Search for "OneSpan" » Open OneSpan Mobile Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneSpan » click "UPDATE".
3. Clear OneSpan Mobile Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from OneSpan servers.
   1. On Android, goto Settings » Apps » Select "OneSpan Mobile Authenticator" » click Storage » click "Clear Cache".
4. Check OneSpan app permissions. If any of these permissions required to use your device's features are disenabled, OneSpan might not work.
5. Uninstall and reinstall OneSpan. If nothing else has worked, completely uninstall OneSpan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneSpan not working

2. Fix OneSpan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneSpan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneSpan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneSpan may not be able to connect to the Internet when running in the background.