Contact Sales Customer Service

Why should I report an Issue with Salesforce Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salesforce.com, inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust.

2. If you enable location-based automation in Salesforce Authenticator, location data is stored securely on your mobile device and not in the cloud.

3. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life.

4. Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust.

5. Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication).

6. With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions.

7. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP).

8. Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

9. Learn more about how the app uses location data in Salesforce Help.

10. You can delete all location data from your device or turn off location services at any time.

11. The app sends you a push notification, and you approve or deny the activity with just a tap.

1. I don't receive push notifications when Salesforce is trying to authenticate and it typically takes multiple tries because the website times out before I can locate and open the app, which requires me to open the Play Store and search for the app to open it because it refuses to be added to my apps or the home screen.

2. On top of that once the automated feature was turned on that person lost the ability to log in because the notifications weren't appearing and the generated codes were "invalid and expired ".Got into work this morning to not be able to log in until I downloaded the authenticator.

3. It lets you approve a frequent device to automate requests, but you still have to open the app in order for the automation to work.

4. And there's no push notification, It requires me to open the app on my phone before I hit the button on my laptop, then go back to my phone to approve it.

5. I was on my laptop and I downloaded it, then it asked do you want to add to other devices, I said yes and the option was my work phone so I added to there too.

6. Makes my work take longer because the push notifications going to my phone are inconsistent in their reliability.

7. The app refuses to allow me to connect to the PartnerNet app and I can't open an account connection and I don't get any notifications to approve an account.

8. It lets you automate requests, but you still have to open the app in order for the automation to work.

9. Frequently requires that you hunt down the app and leave it open while refreshing the browser to push through to approve.

10. Annoying to have to have an app that I only use for push notifications to not work for the basic function.

11. In a team of 7 only 1 person can log into our departments account because the automated approvals don't work.

1. Fix Sales Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sales: Restarting the app will resolve most errors.
2. Update the Sales App. Here is how:
   1. On Android goto PlayStore » Search for "Sales" » Open Salesforce Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sales » click "UPDATE".
3. Clear Salesforce Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from Sales servers.
   1. On Android, goto Settings » Apps » Select "Salesforce Authenticator" » click Storage » click "Clear Cache".
4. Check Sales app permissions. If any of these permissions required to use your device's features are disenabled, Sales might not work.
5. Uninstall and reinstall Sales. If nothing else has worked, completely uninstall Sales then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sales not working

2. Fix Sales Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sales be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sales not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sales may not be able to connect to the Internet when running in the background.