Published by Santander Consumer Bank AG (Deutschland) on Jun 9, 2023

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Why should I report an Issue with Santander Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Santander Consumer Bank AG (Deutschland) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Santander Banking

1. Bei Santander Banking App loggen Sie sich unkompliziert und sicher ein, egal, ob Sie die Gesichtserkennung mit Face ID nutzen möchten oder die App mit Ihrem Fingerabdruck via Touch ID verwenden.

2. Behalten Sie alle Ihre Transaktionen und Umsätze im Blick. Übersichtlich gestaltet, entgeht Ihnen keine Buchung mehr.

3. Und natürlich steht bei Santander der Schutz Ihrer Daten an oberster Stelle.

4. Mit unserer App verschaffen Sie sich Unabhängigkeit bei Ihren Bankgeschäften.

5. Wir tun alles, um Ihre Daten vor fremden Zugriffen zu schützen.

6. Natürlich ist der Login auch weiterhin mit Benutzername/E-Mail und Passwort möglich.

7. Ihr digitaler Briefkasten für wichtige Nachrichten, Kontoauszüge, Kreditkartenabrechnungen und Wertpapierdokumente.

8. Nutzen Sie unsere Self Services bequem von zuhause aus.

9. Einfach und problemlos Geld überweisen mit unserer App.

10. Ihre Autofinanzierung im Überblick.

11. So können Sie sich jederzeit sicher fühlen.

Santander Banking Customer Insights

1. Annoying.People are writing in English and they are responding in German! How rude! The app is completely GARBAGE! There is no proper English support! Even their customer service helpline does not speak English! N26, on the other hand, provides both German and English support, as well as online chat support in both languages! Come On, We live in 2022, not 2000!It has all the basic banking functionalities like Money transfer, account balance, statements and also real-time transfer.

2. Seems fine, but I had instant disappointment when I could not find a setting that allows the change of language to English... Hoping Santander DE is already working on an update.I switched from N26 and while Santander works it's a lot more fragile and a bit complex since it requires two apps to login.

3. So, if there is an option to switch the language of the application then it would be very helpful and more user friendly.The templates do not work: after selecting a template and the account from which to transfer the app stays hanging.

4. However, there are several improvements we can do such as supporting English language as well in the Santander Germany app, as not all the account holders may understand German very well.

5. When making transfers entering the data from scratch, it is impossible to enter IBANs that contain letters (like they exist in the Netherlands: e.g. ABNA and INGB) because the input keyboard switches to numbers only.

6. Would be even great if in English too :)The application is good, secure, and user friendly.

7. Otherwise works like a charm!Forcing customers to use the app and not the website, you should add some basic features any normal banking app has.

8. their customer service on the phone was friendly throughGreat experience.

9. Personal details changes like Phone number and address and Push Notifications are not available.

10. I'd fire the whole incompetent team of developers who are "working" on this app(s).rubbish app.

11. 1) the possibility to scan barcode to trasfer (überweisung) section.

Steps to Troubleshoot & Fix Santander Banking Issues

1. Fix Santander Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Santander Banking: Restarting the app will resolve most errors.
  2. Update the Santander Banking App. Here is how:
    1. On Android goto PlayStore » Search for "Santander Banking" » Open Santander Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander Banking » click "UPDATE".
  3. Clear Santander Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander Banking servers.
    1. On Android, goto Settings » Apps » Select "Santander Banking" » click Storage » click "Clear Cache".
  4. Check Santander Banking app permissions. If any of these permissions required to use your device's features are disenabled, Santander Banking might not work.
  5. Uninstall and reinstall Santander Banking. If nothing else has worked, completely uninstall Santander Banking then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Santander Banking not working

2. Fix Santander Banking Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Santander Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Santander Banking not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Santander Banking may not be able to connect to the Internet when running in the background.

Reported Issues

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