Published by Jana Small Finance Bank on Feb 16, 2024

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Why should I report an Issue with Jana Bank Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jana Small Finance Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Jana Bank Mobile Banking

1. This revamped version of Jana Mobile Banking – Jana Small Finance Bank’s mobile banking application comes with more user-friendly and advanced features than its earlier version, ensuring a richer and more Intuitive experience for its users.

2. Our Mobile Banking Application – Jana Mobile Banking comes with exciting features and banking services to make your online banking experience Simple, Safe and Delightful.

3. To experience the ease and convenience of all the financial and non-financial services of a Bank branch, download the Jana Mobile Banking application now.

4. Banking services made accessible in your Mobile phone. (If Registration is through Debit Card, there shall be a full access to the application.

5. Enriched with new banking and payment features, this version of the app is a complete package, which enables users to access and manage their accounts from anywhere, anytime.

6. We have a host of new features and services to make it a one stop shop for all your banking needs.

7. It enables the user to undertake Financial as well as Non-financial transactions. • Apply for Plethora of Loans – Housing Loan, Business Loan, 2 Wheeler loan etc. • 2 factor authentication for all transactions.

8. If the registration is through CRN, there shall only be view access and financial transactions are restricted).

9. Step 2: The details of the Debit card and PIN shall be verified in case if the registration is through Debit card.

10. Welcome to the Digital World of Jana Small Finance Bank.

11. Step 3: Post the verification is successful, set MPIN and confirm with the OTP.

Jana Bank Customer Insights

1. This bank also charges a huge amount in the name of SMS alert, which some others offer for free.Dear team, The app was really smooth and useful initially;but after so many updates now it has become very slow and unable to login on the several times.

2. Very detailed, very intuitive, fast, convenient, time saving and also with new and fresh interface... Love it.Never Open an account with this bank.

3. Facing this issue after installing the latest update.One of the Best Banking Apps I have used in my Life.

4. You have many other better options with more flexibility, even some other Small finance bank offer much higher interest.

5. Am trying to update neither getting updated nor have been logging inTwo plus days taken to update the app.

6. Had there been negative rating then wud have give it.One of the unsatisfied bank in banking domain.

7. Take your time and do it right.It's been getting stuck when comes to update the app.

8. Customer care waste time and answer not relevant way.Simple app but recently facing issue in booking FD.

9. Thanks.Trying to create a new UI with update completely broke essential features.

10. So,Please work on improving the app and support us to have good experience from the app.thank you.Such a bad app, better you do not make such apps.

11. They will not give you online banking and transaction rights unless you purchase a debit card paying high fee.

Steps to Troubleshoot & Fix Jana Bank Issues

1. Fix Jana Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Jana Bank: Restarting the app will resolve most errors.
  2. Update the Jana Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Jana Bank" » Open Jana Bank Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jana Bank » click "UPDATE".
  3. Clear Jana Bank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Jana Bank servers.
    1. On Android, goto Settings » Apps » Select "Jana Bank Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Jana Bank app permissions. If any of these permissions required to use your device's features are disenabled, Jana Bank might not work.
  5. Uninstall and reinstall Jana Bank. If nothing else has worked, completely uninstall Jana Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jana Bank not working

2. Fix Jana Bank Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Jana Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jana Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jana Bank may not be able to connect to the Internet when running in the background.

Reported Issues