Contact Miles & More Credit Card-App Customer Service

Why should I report an Issue with Miles & More Credit Card-App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Kreditbank AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To guarantee optimal performance and the latest security standards at all times, we recommend activating automatic updates in the app.

2. The new app gives you a real-time banking experience with maximum security.

3. Mobile banking is now faster and more convenient than ever before.

4. You will then also benefit immediately from new features and improvements.

1. App only crashes, no login possible in 99% of the cases - want to change verification method for transactions to SMS, but hey, you need the app to do that? Get it?! Vicious circle... Fully useless in this state, needs to be fixed soon - otherwise DKB Credit Card will be mostly useless as well.Since the last Update the MasterCard Identity Check does not work anymore.

2. Completely useless application and uselesscredit card regardless how much money you have on the account.It works well and the interface is well organized.What on Earth is this horror and, most of all, why is it promoted as something to be used by Miles & More cardholders? Extremely deceptive and downright irresponsible to suggest this to customers.

3. Why do I get alerts to approve a transaction with identity check and then opening the app there is no approval preloaded? And then when I click around it says again 'phone is rooted and identity check can't be installed'.

4. Also would be nice if you implement notifications via push for ALL transactions, not just over a specified amount.The APP doesn't let you enter the site without entering the mobile phone, and it doesn't let you enter the phone number if not a German one.

5. But I cannot use the mastercard app-identity check because the app claims my Pixel 3 is rooted (which it is not - I even used root checker to veridy that it is not rooted).

6. This is so bad I wish someone gets fired.Works mostly well apart from the Mastercard ID check - most times it just doesn't appear.

7. completely useless! suppport of LH credit card and DKB does not respond to email.Does not work.

8. No need to use it as it's 100% the same experience as in a normal browser window.App needs to be fixed soon as PSD2 has its deadline on September 14th.

9. This app is truely an embarrassment for Miles and More, DKB and Mastercard! first app froze and nothing ever loaded.

10. But now again I see identity check as 'activated'.

11. Apart from the fact that it's not functioning at all, it always felt like a standard browser with fingerprint detector when it was actually working.

1. Fix Miles & More Credit Card-App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Miles & More Credit Card-App: Restarting the app will resolve most errors.
2. Update the Miles & More Credit Card-App App. Here is how:
   1. On Android goto PlayStore » Search for "Miles & More Credit Card-App" » Open Miles & More Credit Card-App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Miles & More Credit Card-App » click "UPDATE".
3. Clear Miles & More Credit Card-App app cache: Clearing cached data will force your app to retrieve the latest data directly from Miles & More Credit Card-App servers.
   1. On Android, goto Settings » Apps » Select "Miles & More Credit Card-App" » click Storage » click "Clear Cache".
4. Check Miles & More Credit Card-App app permissions. If any of these permissions required to use your device's features are disenabled, Miles & More Credit Card-App might not work.
5. Uninstall and reinstall Miles & More Credit Card-App. If nothing else has worked, completely uninstall Miles & More Credit Card-App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Miles & More Credit Card-App not working

2. Fix Miles & More Credit Card-App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Miles & More Credit Card-App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Miles & More Credit Card-App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Miles & More Credit Card-App may not be able to connect to the Internet when running in the background.