Contact Step Counter Customer Service

Why should I report an Issue with Step Counter - GPS Map Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WELLY GROUP PTE. LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hope this can help you improve.Worst app ever.....Doesn't show accurate results.....I almost covered 12-14 kilometres in cycling but this app is showing only 2 km....what type of behavior is that.....Fully rubbish app and totally wasted my time..... Can't even keep a track of myself just bczz of this useless app.....plzzz update it or remove it from the playstoregood app, it run even when my phone is locked.

2. but why each time it reach a kilos, it force to close my music player too? revision : after a year....now i know...cloudy weather will make this app not working properly...Great app so far, does everything I need it to and has some cool extras for a premium version.

3. But it remains hopelessIt's not giving the correct distance and timing as well I went for cycling nearly half an hour but it showing the moving time as 8 min.

4. I started one of the 10k training programs but it does not allow flexibility in the schedule if you miss a day you can't complete that day anymore you have to wait for your next training day.I cant login with my account (even used both facebook and gmail).

5. So it missed to record approx 2 kms in my 12 km ride today.I dont know why it went black when I finish register, tried to restart the app and my phone, didnt work.

6. I just started the app and go for a run... But the time of start and end is ok, but it never calculated my distance, calories, pace.

7. It's really disappointing, i've removed and reinstall too many times, with the hope of redeeming my premium account.

8. Last thing, why do you guys have to post so many ads... DisgustingSo the only problem for me is that you can't pan the map when you've started a workout.

9. Also it would be great if we could place points on the map as walking/running targets.This app is great for tracking so if that is what you're looking for I'd recommend it.

10. I installed it because the good reviews and cool simple logo.

11. Instead of showing the distance it's showing displacement.

1. Fix Step Counter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Step Counter: Restarting the app will resolve most errors.
2. Update the Step Counter App. Here is how:
   1. On Android goto PlayStore » Search for "Step Counter" » Open Step Counter - GPS Map Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Step Counter » click "UPDATE".
3. Clear Step Counter - GPS Map Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Step Counter servers.
   1. On Android, goto Settings » Apps » Select "Step Counter - GPS Map Tracker" » click Storage » click "Clear Cache".
4. Check Step Counter app permissions. If any of these permissions required to use your device's features are disenabled, Step Counter might not work.
5. Uninstall and reinstall Step Counter. If nothing else has worked, completely uninstall Step Counter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Step Counter not working

2. Fix Step Counter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Step Counter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Step Counter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Step Counter may not be able to connect to the Internet when running in the background.