Contact Atkins Customer Service

Why should I report an Issue with Atkins® Carb Counter & Meal Tr?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atkins Nutritionals to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new & redesigned Atkins app allows you to maintain a healthy lifestyle by giving you the diet tools to set daily goals, log meals, & track net carbs.

2. Atkins Carb Counter & Meal Tracker helps individuals achieve their weight loss goals.

3. It all starts by answering a few questions about your physical and nutritional goals to help you maintain a healthy diet, enabling you to track your carb intake to hit your goals.

4. Whether you’re grabbing a protein shake, preparing a steak salad for dinner, or don’t know what to eat, Atkins can help with your low carb lifestyle.

5. We make it easy for you to stay on track with tools and resources to count carbs, explore recipes, and set goals.

6. The former Atkins Carb Counter App is being replaced by the new and redesigned Atkins Carb Counter & Meal Tracker App.

7. The App features tools to help you count your daily carbs and resources to help you stay on track.

8. The Atkins weight loss app will motivate you to reach your weight loss goals.

9. Download now to see how our diet tracker works.

10. We’re continuously improving our app!

11. If you have any feedback, please contact us through Atkins Support.

1. Can't group foods together for meals I frequently eat so I have to enter everything separately.The tracker helps enormously: the ability to tweak menus in order to maximize protein, minimize carbs, and contain fats and calories is truly valuable.

2. Will probably search for easier-to-use competitor apps.Update: after not being able to access the app for 2 days due to updating, I can finally login, but I have noticed that the net carbs at the top of the tracker section keeps showing 72/88 no matter what I do or enter.

3. The only reason I didn't give it 5 stars is that the program does not let you edit any of the food, an example is that there are times it is easier to measure your food by volume as opposed to weight and visa versa but you can not make those changes.

4. I can enter the food & it gives me the carbs, protein, fat & calories and that is all I need.

5. Go back to the old version please! super glitchy - try to enter foods and change serving and it constantly flips back to the main entry screen.

6. Frustrated and gave up.Previous version so much better! Very frustrating locating food items, far too many duplicate.

7. After an hour of researching problems and how to resolve it, somehow it gave the message that an email to change password was sent (even tho we just created the account).

8. This time, I'd gained ten pounds that I really didn't want! Using the tracker, six of them are gone.

9. However, the app wouldn't recognize my email address, kept giving an error message saying it didn't recognizeemail address.

10. Don't want a whole lot of stuff, mainly just want to track carbs.

11. Just wanted something that was easy to keep track of carbs without all the extra stuff.

1. Fix Atkins Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Atkins: Restarting the app will resolve most errors.
2. Update the Atkins App. Here is how:
   1. On Android goto PlayStore » Search for "Atkins" » Open Atkins® Carb Counter & Meal Tr » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Atkins » click "UPDATE".
3. Clear Atkins® Carb Counter & Meal Tr app cache: Clearing cached data will force your app to retrieve the latest data directly from Atkins servers.
   1. On Android, goto Settings » Apps » Select "Atkins® Carb Counter & Meal Tr" » click Storage » click "Clear Cache".
4. Check Atkins app permissions. If any of these permissions required to use your device's features are disenabled, Atkins might not work.
5. Uninstall and reinstall Atkins. If nothing else has worked, completely uninstall Atkins then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Atkins not working

2. Fix Atkins Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Atkins be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Atkins not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Atkins may not be able to connect to the Internet when running in the background.