Contact Hismith Customer Service

Why should I report an Issue with Hismith?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hismith to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Note: Please don't directly pair our device in the Bluetooth function of the phone, otherwise the device will not be found within the Hismith APP.

2. It's makes HISMITH toys no longer rely on traditional remote controls.

3. This APP is only usable with HISMITH devices that support APP-connection.

4. Let you control your toys more precise and safely.

5. If you encounter this problem, please reset your phone's Bluetooth. (turn it off and back on).

1. You used to set it on the main control dial.The solo-remote function works fine but the selling point for the Hismith machine was the remote/online play.

2. The slider can barely be seen.I would love to know what the maximum speed each pattern has as well as a speed indicator.Getting worse, now there's no speed limit control.

3. The company needs to contract out their IT and invest in servers/customer service.The context menus in the app are broken for me, preventing me from using some features.

4. Be nice to have some ready to go.Haven't had any issues with the technical side (and the product is fantastic of course 🤤), but the app is somewhat lacking in instructions.

5. I've tried to play with my long distance partner on three different occasions and it hasn't worked- major disappointment.

6. It's difficult to control, doesn't allow for quick movements and is constantly not registering touches.

7. This is the best way to use a hismith machine, but the app needs a lot of improvement.

8. The app takes over and you have no control on speed limit.

9. The online/remote play only works sometimes (maybe when Hismith's server is up?).

10. Really need to be able to view the patterns WITHOUT being connected to the machine.

11. $500+ for a machine with a nearly unusable app is not okay... and technically violates a US consumer rights laws.Eh it's ok.

1. Fix Hismith Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hismith: Restarting the app will resolve most errors.
2. Update the Hismith App. Here is how:
   1. On Android goto PlayStore » Search for "Hismith" » Open Hismith » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hismith » click "UPDATE".
3. Clear Hismith app cache: Clearing cached data will force your app to retrieve the latest data directly from Hismith servers.
   1. On Android, goto Settings » Apps » Select "Hismith" » click Storage » click "Clear Cache".
4. Check Hismith app permissions. If any of these permissions required to use your device's features are disenabled, Hismith might not work.
5. Uninstall and reinstall Hismith. If nothing else has worked, completely uninstall Hismith then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hismith not working

2. Fix Hismith Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hismith be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hismith not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hismith may not be able to connect to the Internet when running in the background.