Published by Malayan Banking Berhad on Feb 23, 2024

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Why should I report an Issue with MAE by Maybank2u?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Malayan Banking Berhad to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MAE by Maybank2u image 1 contact MAE by Maybank2u image 2

About MAE by Maybank2u

1. Stay on top of your daily tasks and life goals with the MAE app’s vast array of lifestyle features, like Expenses, Tabung, and Sama-Sama Lokal food delivery. (i) With M2U ID - simply log in with your M2U ID and all your M2U settings will be automatically synced with the MAE app. (ii) Without M2U ID - register for one online on the Maybank2u website. - Non-Maybank customers: skip the queue at the branch and sign up instantly with just your phone to enjoy all the benefits of a Maybank customer. i.

2. Made to keep your info and funds extra secure, the MAE app is equipped with biometric login, instant alerts for your transaction, Secure2u for safer and faster transaction approvals, and the ability to hide your wallet balance whenever you need it.

3. Access to your camera to enable you to scan QR code and also upload documents when you apply for a new product or service. ii.

4. Access to your location to offer you the most relevant food listings, marketing promotions or deals by our merchant partners while you are on the go. iv.

5. Access to your contact directory to give you the convenience of selecting your contacts when you make a transaction to a mobile number. iii.

6. Access to your phone’s audio to enable you to make a direct call to the bank's hotline. v.

7. Enjoy all your essential banking features like View Accounts, Bank Transfer, Pay Bills and more!

8. Apart from viewing, tracking, and managing your finances, the MAE app helps you manage tasks and plan your lifestyle with just a few taps.

9. The MAE app has all your M2U banking features and beyond.

10. Access to your settings to enable push notifications to receive Secure2u alerts.

MAE Customer Insights

1. Being no other authentication methods such as TAC, each time when transferring money, I need to first set up screen lock, then active Secure2U.

2. --- new problem Changed my phone, reinstall MAE and not able to activate secure2u keep saying LOCK SCREEN NOT ENABLED although I have enabled.

3. People are using password manager apps nowadays so having to open it up and then copy-paste the password every single time, seriously how is that convenient.

4. Editing expense is funny, it won't apply same rule on future txn, who is going to edit one by one (and stare at the loading rotating thumbnail twice each time??)There many problem with this app.

5. I always get an error that required me to unlink my account and when I did, the error message displayed the password is wrong and I need to reset it.

6. This is extremely troublesome, for us who are not used to itApp is constantly asking for password (like after an hour of inactivity) to do banking or e-wallet transactions even though I have enabled biometric authentication, that is extremely frustrating.

7. I don't know if I forgot or not but this was the fifth time I had to change my password.

8. To make MAE stand by, I am froced to keep the screen password.

9. The designer for the UI needs to go back to school and learn the basics.Forcing user to have screen lock.

10. Been on the phone with costumer service for countless time, still doesn't solve the problem.

11. When screen lock is disabled, secure2U turns ineffective.

Steps to Troubleshoot & Fix MAE Issues

1. Fix MAE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MAE: Restarting the app will resolve most errors.
  2. Update the MAE App. Here is how:
    1. On Android goto PlayStore » Search for "MAE" » Open MAE by Maybank2u » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MAE » click "UPDATE".
  3. Clear MAE by Maybank2u app cache: Clearing cached data will force your app to retrieve the latest data directly from MAE servers.
    1. On Android, goto Settings » Apps » Select "MAE by Maybank2u" » click Storage » click "Clear Cache".
  4. Check MAE app permissions. If any of these permissions required to use your device's features are disenabled, MAE might not work.
  5. Uninstall and reinstall MAE. If nothing else has worked, completely uninstall MAE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MAE not working


2. Fix MAE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MAE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MAE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MAE may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't login my MAE account the error shows customer info not available at the moment.why?

    — by Sofea Irdhina 1 year ago