Contact Diabetes Connect Customer Service

Why should I report an Issue with Diabetes Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SquareMed Software GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The free version is magnificent alone, but for how efficient this app is and how much use I get out of it, the lifetime fee is absolutely worth it for the full version.Good app haven't been able to connect app with phone so have to manually input blood sugar readings other than that has ability to download to export to my doctor 's office.

2. The optional question part needs work.Very good for logging blood glucose, blood pressure, weight, meds, exercise & total meal carbs for each day.

3. No place to log food either, but i like the app!Works well for recording blood glucose readings and shots, and can also record my weight, BP, pulse, etc.

4. Wish it combined current options with food, nutrition and exercise tracking options in more details in order to see how one effects the other.

5. Found out when I updated my tablet that there are certain phones and tablets that will not pair my old and new phone was not on the compatibility list but my new tablet is.

6. Tried to take a monthly subscription - perhaps the pro version would be better, but the buggy subscribe dialog didn't work.

7. Other than that, it's a great piece of software.I could not get this app to communicate with my phone after pairing.

8. Little control of graphing, eg what stat to graph, but maybe that's a pro feature? It's hard to tell what pro would add.I find this app difficult to work with.

9. I would like to have just my date, time, glucose level, label, and notes condensed down to one page.

10. If the bugs were ironed out.. then the lifetime membership would be worth it.Full-o-Bugs, Nags.

11. The best app imo based on the fact that you can export the data and print it to bring along to an endocrinology appt.

1. Fix Diabetes Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diabetes Connect: Restarting the app will resolve most errors.
2. Update the Diabetes Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Diabetes Connect" » Open Diabetes Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diabetes Connect » click "UPDATE".
3. Clear Diabetes Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Diabetes Connect servers.
   1. On Android, goto Settings » Apps » Select "Diabetes Connect" » click Storage » click "Clear Cache".
4. Check Diabetes Connect app permissions. If any of these permissions required to use your device's features are disenabled, Diabetes Connect might not work.
5. Uninstall and reinstall Diabetes Connect. If nothing else has worked, completely uninstall Diabetes Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diabetes Connect not working

2. Fix Diabetes Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diabetes Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diabetes Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diabetes Connect may not be able to connect to the Internet when running in the background.