Contact CONTOUR DIABETES app (US) Customer Service

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1. My only complaint is that when the screen rotates for the expanded view of the graph, it cuts off the very bottom of the graph and I can't see what it says along the bottom.Was an amazing companion app to my tester until it started begging for permissions to map out all nearby devices, instead of just bluetooth.

2. So, you can't send an error report.The application as advertised would be great, but it started to be difficult to get it to accept a reading everytime.

3. *The Dexcom app is available... If you can give me a reason why then I will change my rating.Amazing! I was hesitant based on comments but I'm glad I didn't let it deter me.

4. It is suppose to sync results to the cloud so why is it not working? Also, the app is not available for my Chromebook even though I have Bluetooth and GPS available? *The mySugr app is available and it uses the same Bluetooth and GPS.

5. I guess I'm using the meter standalone until I find a different company to work with.

6. Manually added 2 weeks of readings from my previous meter, which had no app.

7. The app has started going to the first date of record and I have to scroll... scroll... scroll to get to the newest entry.

8. I find this app is pretty difficult to use, specially logging in food, I have to look up everything to find out the carbs count.

9. The unit has a red-yellow-green color indicator for high/low readings, and warns for abnormal trends.

10. Oh, and the "Send error report" does not load a destination email address.

11. *The True Manager Air is available for True Metrics.

1. Fix CONTOUR DIABETES app (US) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CONTOUR DIABETES app (US): Restarting the app will resolve most errors.
2. Update the CONTOUR DIABETES app (US) App. Here is how:
   1. On Android goto PlayStore » Search for "CONTOUR DIABETES app (US)" » Open CONTOUR DIABETES app (US) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CONTOUR DIABETES app (US) » click "UPDATE".
3. Clear CONTOUR DIABETES app (US) app cache: Clearing cached data will force your app to retrieve the latest data directly from CONTOUR DIABETES app (US) servers.
   1. On Android, goto Settings » Apps » Select "CONTOUR DIABETES app (US)" » click Storage » click "Clear Cache".
4. Check CONTOUR DIABETES app (US) app permissions. If any of these permissions required to use your device's features are disenabled, CONTOUR DIABETES app (US) might not work.
5. Uninstall and reinstall CONTOUR DIABETES app (US). If nothing else has worked, completely uninstall CONTOUR DIABETES app (US) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CONTOUR DIABETES app (US) not working

2. Fix CONTOUR DIABETES app (US) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CONTOUR DIABETES app (US) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CONTOUR DIABETES app (US) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CONTOUR DIABETES app (US) may not be able to connect to the Internet when running in the background.