Contact PatientConnect Customer Service

Why should I report an Issue with PatientConnect Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HRS - Health Recovery Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PatientConnect Mobile helps patients on the Health Recovery Solutions platform to manage their conditions through the use of customized care plans, medication reminders, and communication with clinicians.

1. It is very frustrating and difficult for an elderly person it's even frustrating for me and I'm not elderly but in order to help my mom make a purchase I have to help her through it or do it for her it is too much and it's too slow and sometimes it just doesn't work at allGarbage application using onetimebsign ins that expire.

2. There is no support or help to figure this outIt says one time log in, but app keep logging me out after entering statsNurse called with screaming child in background.

3. The one that actually workedLoved this every one was nice it was also less stress knowing there was someone looking out for me and they would call and check in on me this was a great ideaOutstanding service.

4. Perfect for homebound patients.If it would keep me logged in, I could give an actual review.

5. Well worth trying for your health.Its slow and has issues witb checkout.

6. The nurses were fantastic, you can't ask for better service or more caring people.

7. Had to interrupt call several times to attend to child.

8. This app was a great way to get you in the habit of checking your vitals every day.

9. You knew when to call your Dr and not to.

10. The VNA should be embarrassed for choosing the more expensive option.

11. The people and staff were amazing.

1. Fix PatientConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PatientConnect: Restarting the app will resolve most errors.
2. Update the PatientConnect App. Here is how:
   1. On Android goto PlayStore » Search for "PatientConnect" » Open PatientConnect Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PatientConnect » click "UPDATE".
3. Clear PatientConnect Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from PatientConnect servers.
   1. On Android, goto Settings » Apps » Select "PatientConnect Mobile" » click Storage » click "Clear Cache".
4. Check PatientConnect app permissions. If any of these permissions required to use your device's features are disenabled, PatientConnect might not work.
5. Uninstall and reinstall PatientConnect. If nothing else has worked, completely uninstall PatientConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PatientConnect not working

2. Fix PatientConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PatientConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PatientConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PatientConnect may not be able to connect to the Internet when running in the background.