Contact Diabits | Diabetes Management Customer Service

Why should I report an Issue with Diabits | Diabetes Management?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bio Conscious Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Diabits app is the perfect companion app for users of Dexcom continuous glucose monitors (CGMs), or Nightscout . 1) See your future glucose fluctuations 60 minutes ahead of time. 2) Stay informed throughout the day to avoid highs and lows. 3) Keep your loved ones in the loop by allowing them to see your blood sugar data and notifications.

2. The data displayed in the Diabits app, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact.

3. The estimates in the Diabits app are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future.

4. The estimates of blood sugar in the Diabits app should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM").

5. The model gives you estimates of your blood sugar up to 60 minutes ahead of time to help you better understand how different stimulus impact your blood sugar trends, and how to better avoid highs and lows.

6. The Diabits app ("the app") is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management.

7. Using a machine learning algorithm, the Diabits app builds a personalized model of your blood sugar.

8. The machine learning model which powers the Diabits app takes between three and seven days to learn your personal physiology, and will become more accurate with continued use.

9. The Diabits app is a personalized diabetes management tool made by Bio Conscious for people with type I and type II diabetes.

10. The Diabits app is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider.

11. Do not use the Diabits app to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system.

1. Using with dexcom because dexcom reports are awful.A potentially useful app, however it keeps signing me out, so there is never enough data collected to provide any useful insights.

2. 3 stars is being generous since seeing predictions and some of the analytics from my Dexcom G6 were accurate and useful for staying in my range.

3. It's been over a week and still nothing... unistall/reinstall does nothing to remedy this.. Fix this and get the widget to work without having to open the app, and will consider giving 4 stars.Would give 5 but the widget doesn't work.

4. A couple of things I see that could be improved on; Scanner for food items so you wouldn't need to manually input carbs, fats and proteins.

5. Would also be useful if you could log onto the website and see your data.A really interesting way to use the data, Nightscout data in my case.

6. Been down for 3 weeksDeleted my account but you still send notifications from my data source.

7. Love the predictions and the reports but really wanted a widget so I didn't have to pull up the app.

8. Nice to see ups and downs of blood glucose over many days without having to create reports.

9. Also seems to need the Dexcom app running for it to work.

10. I find the prediction of glucose level in 60 minutes very usefulWon't connect with MiaoMiao 1 or 2, constantly hangs.

11. Has potential to be a great app once bugs are worked out.I normally don't leave reviews unless I am extremely impressed or gravely disappointed.

1. Fix Diabits | Diabetes Management Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diabits | Diabetes Management: Restarting the app will resolve most errors.
2. Update the Diabits | Diabetes Management App. Here is how:
   1. On Android goto PlayStore » Search for "Diabits | Diabetes Management" » Open Diabits | Diabetes Management » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diabits | Diabetes Management » click "UPDATE".
3. Clear Diabits | Diabetes Management app cache: Clearing cached data will force your app to retrieve the latest data directly from Diabits | Diabetes Management servers.
   1. On Android, goto Settings » Apps » Select "Diabits | Diabetes Management" » click Storage » click "Clear Cache".
4. Check Diabits | Diabetes Management app permissions. If any of these permissions required to use your device's features are disenabled, Diabits | Diabetes Management might not work.
5. Uninstall and reinstall Diabits | Diabetes Management. If nothing else has worked, completely uninstall Diabits | Diabetes Management then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diabits | Diabetes Management not working

2. Fix Diabits | Diabetes Management Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diabits | Diabetes Management be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diabits | Diabetes Management not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diabits | Diabetes Management may not be able to connect to the Internet when running in the background.