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1. Also, most of the reviews on this app are bashing without giving actual replies and just crying instead of explaining the issues.Not very user-friendly...The quality of the sound is awful... I can barely hear my care team... Tried connecting wireless headphones & app crashed... When appointments are declined, they are not removed from your calendar... Doesn't have a way to view & sign docs which kind of defeats the usefulness of the app during times of quarantine or social distancing...Will continue to use because it is all I have but hoping it gets better.Seems biometrics don't work on android phones.

2. in this latest update the app is in dark mode but the treatment page screen where you enter in your vitals is in regular (or white background/dark text) mode.

3. (Even if correct & recently changed) The other issue is in relation to the login credentials: the need for a facility to even change the password is ridiculous.

4. I thank them for everything that have done for my mom and keeping her healthy.The app was ok-ish but since the recent update it won't go past the first screen after logging in.

5. Useless to have if we can't enter any data.Won't let me add treatment update.

6. After the update, the app claimed I had an unstable internet connection.

7. I tried using mobile data, got the same error, so I switched back to my wireless network.

8. it would be nice to have that option available.I was forced to update while I was trying to log in for my appointment.

9. Have to shut down through phone and there's no way to tell if it's shut down so it could remain connected eating up data.

10. I appreciate the idea of the app but data entry needs to be more streamlined and user friendly.

11. It would also be nice if during the surveys that you push regularly to us, we could have a comment section to explain ourselves.They have the best employees nurses and doctors in Aurora, CO.

1. Fix DaVita Care Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DaVita Care Connect: Restarting the app will resolve most errors.
2. Update the DaVita Care Connect App. Here is how:
   1. On Android goto PlayStore » Search for "DaVita Care Connect" » Open DaVita Care Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DaVita Care Connect » click "UPDATE".
3. Clear DaVita Care Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from DaVita Care Connect servers.
   1. On Android, goto Settings » Apps » Select "DaVita Care Connect" » click Storage » click "Clear Cache".
4. Check DaVita Care Connect app permissions. If any of these permissions required to use your device's features are disenabled, DaVita Care Connect might not work.
5. Uninstall and reinstall DaVita Care Connect. If nothing else has worked, completely uninstall DaVita Care Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DaVita Care Connect not working

2. Fix DaVita Care Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DaVita Care Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DaVita Care Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DaVita Care Connect may not be able to connect to the Internet when running in the background.