Contact Ulster Bank NI Customer Service

Why should I report an Issue with Ulster Bank NI Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Royal Bank of Scotland PLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You must have at least £10 available in your account and an active debit card (locked or unlocked). • Fingerprint and facial recognition are available on selected devices. • Credit score available once opted in through the app, to customers aged 18+, with a UK address and is provided by TransUnion. • Spending - You must be aged 16+.

2. Joint account holders should register separately. • Managing your receipts is available to Business Banking and Premier customers only. • Savings goal available on instant access savings accounts. • My Loyalty Cards is available to customers aged 18+.

3. From being able to quickly check your account balances and transactions, to moving money between accounts, sending money securely to others and paying someone new up to £1000 without a card reader or getting cash from an ATM without your debit card, our app gives you greater control of your finances.

4. It’s available to customers aged 11+ with compatible Android devices and a UK or international mobile number in specific countries.

5. Only available for Personal and Premier Current accounts. • You can create one Travel Plan at a time, for a maximum period of 90 days, that include up to seven countries.

6. You can log in to the app safely with your fingerprint, face or secure passcode and there is always a confirmation check to make sure you’re paying the right person or business. • There is a maximum of 5 payments totalling £1000 per day.

7. The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking, and only in your name.

8. You can however switch these off for your device by visiting the ‘settings’ menu and the ‘accessibility’ menu where you will be able to find animation control settings (note this is not within our app but on your devices settings itself).

9. We monitor your account 24/7 for unusual activity and will refund any money paid out of your account as long as you keep your security information safe.

10. With our app you’re covered by our secure banking promise, which makes it one of the safest ways to bank.

11. You must be aged 16 or over. • Get Cash - Withdraw up to £130 every 24 hours at our branded ATMs.

1. Brilliant...👌👍The app was perfect, easy and quick to use but then someone changed how its used making it take longer to do anything with, why did you allow this to happen? Surely updating an app is meant to make it easier to use not harder I would have given it 5 stars the way it was before it was butcheredMy one complaint is that I am unable to complete a purchase because: Although I have a notification telling me that I have a request to approve, when I go to approve it, the app tells me I have no requests to approve! This is the second time it has happened.

2. Stupid peopleSo disappointed with this update, not user friendly, used to be great and efficient, takes too long and has too many steps to transfer money between your accounts, Which I have to do regularly.This app was great originally.

3. Not in my budget or my mind to accommodate what was a great bankI was prompted to update my Ulster Bank app today 30/5/23.

4. if it ain't broke - don't fix it.When I started using the app years ago, it was great, but with every update it has gotten worse.

5. Love it!!!..Keep up the good work team...😁 Update - June 2023.

6. I've just bought a new phone & I'm trying to update my profile with the bank, boy I can get through to Fort knox easier.

7. Staff at local bank ,,, Antrim branch Market Squarse,,, are outstanding.

8. Every update seems to add at least one more button press in order to make a transfer between accounts.

9. Since last comment SOMEONE closed Antrim branch of Ulster Bank.

10. What a waste of time in updating the app when it doesn't work & now I can't use itEverytime I try to get my activation code, I have to start from scratch again, its a useless app.

11. EDIT: Thanks for the feedback - I am sure it looked great on a flow-chart.

1. Fix Ulster Bank NI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ulster Bank NI: Restarting the app will resolve most errors.
2. Update the Ulster Bank NI App. Here is how:
   1. On Android goto PlayStore » Search for "Ulster Bank NI" » Open Ulster Bank NI Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ulster Bank NI » click "UPDATE".
3. Clear Ulster Bank NI Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Ulster Bank NI servers.
   1. On Android, goto Settings » Apps » Select "Ulster Bank NI Mobile Banking" » click Storage » click "Clear Cache".
4. Check Ulster Bank NI app permissions. If any of these permissions required to use your device's features are disenabled, Ulster Bank NI might not work.
5. Uninstall and reinstall Ulster Bank NI. If nothing else has worked, completely uninstall Ulster Bank NI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ulster Bank NI not working

2. Fix Ulster Bank NI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ulster Bank NI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ulster Bank NI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ulster Bank NI may not be able to connect to the Internet when running in the background.