Contact Health Mate Customer Service

Why should I report an Issue with Health Mate - Calorie Counter ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PIXEL BYTES to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I am also happy about how workout selections are not just limited to running or walking because in using this app I also intend to track the amount of time I spend on all my workouts every week (like circuit training, core workouts etc.) The only thing that doesn't seem to work properly is the sleep tracker.

2. Unless that is resolved, my rating will remain.It is amazing! A simple calorie tracker and what makes it amazing is that you can add your custom foods and you can even find the local food brands! I'm happy with the app so much.

3. Overal the calories and food intake is a 5/5 for me but the other side features are 2/5Pretty good application however no data backup and sync feature .

4. Sleep tracker is a joke very buged, and im having trouble doing a measurement with heart rate monitor, dont know if its compatibility issue or what.

5. It makes you want to get enough sleep.I like the look of the app overal, finding the food is relativly easy it helps that you can find it in more language then 1.

6. but adding customised food is a joke as well as tracking the sleep and taking the heat rate.

7. But I guess that helps keep the app size small.As someone just beginning to use this app, I like how the sections on water intake and food tracking work.

8. also cannot sync with google fit or my fitness watch which is a big minus for me.Pros: Large food database.

9. But as others have mentioned it would be great to have a back up systemThe best workout/food/water/sleep tracker I've ever downloaded! I was pleasantly surprised to find that this app counts carbs.

10. Free version is good enough, with paid options allowing subscription or one-time lifetime upgrade.

11. Has extra features like for Sleep and recording Heart rate.

1. Fix Health Mate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Health Mate: Restarting the app will resolve most errors.
2. Update the Health Mate App. Here is how:
   1. On Android goto PlayStore » Search for "Health Mate" » Open Health Mate - Calorie Counter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Health Mate » click "UPDATE".
3. Clear Health Mate - Calorie Counter app cache: Clearing cached data will force your app to retrieve the latest data directly from Health Mate servers.
   1. On Android, goto Settings » Apps » Select "Health Mate - Calorie Counter " » click Storage » click "Clear Cache".
4. Check Health Mate app permissions. If any of these permissions required to use your device's features are disenabled, Health Mate might not work.
5. Uninstall and reinstall Health Mate. If nothing else has worked, completely uninstall Health Mate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Health Mate not working

2. Fix Health Mate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Health Mate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Health Mate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Health Mate may not be able to connect to the Internet when running in the background.