Contact Branch Health Customer Service

Why should I report an Issue with Branch Health: Pain Management?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ouchie to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you live with lower back pain, neck pain, knee pain, migraines, fibromyalgia, CRPS, Crohn's Disease, endometriosis, arthritis, lupus, nerve pain related to sciatica, or more, Branch Health’s mission is to help you find a way to best self-manage. Track your pain.

2. Use Branch Health to help take control of your chronic pain through data, social support, and rewards.

3. We partner with leaders in the pain management space and provide access to trusted, of-the-moment resources and articles, directing you to meditations, support groups, exercises and stretches, meal plans, current research and news, and more.

4. Create your personalized journey by updating your Branch Health profile with your specific pain type or condition.

5. Branch Health provides you with valuable resources that can help you discover new ways to treat your pain.

6. Branch Health was created for pain patients by pain patients with input from best-in-class doctors and pain specialists.

7. You can record changes to your pain level, medication usage, treatments, mood, sleep patterns, accomplishments, challenges, goals, and more.

8. Connect with others who are also affected by the pain or condition you’re living with.

9. The Branch Health community has thousands of patients and you’re sure to find someone who can relate to what you’re going through.

10. Learn more about pain management.

11. We offer the ability to connect to your Contact List so you can invite friends through text or email to join and support you on your journey.

1. Can't comment on the actual pain recording app since I never even made it that far.Can be stressful when having to repeat to my doctor, medical professionals affiliated with the app, & give notes on the app itself.

2. Will be deleting.Un-useable! Pressed login with Facebook and just left with a white screen, so tried to sign up using email and it wouldn't let me click the "accept terms" so I couldn't complete registration.

3. With someone like myself, constant ill from many sources like pain, panic & sleep disorder & severe anxiety, the app itself can worsen that by asking for updates daily when nothing has changed.

4. I ended up deleting as it is will not work for me and my Chronic pain issues.Concept is great.

5. I live with frequent chronic pain, so having this to help keep track is nice.

6. I would have liked to place a note next to how bad the pain is in case something happened in particular that day.The app has potential, but it is not as easy to use as I was hoping for.

7. I also think the meditations and the concept of a journey are helpful.Horrendous. Not actually sure what this app does? The tracker kind of tracks, but doesn't.

8. I was very unhappy that I couldn't type in a name for my pain Journey.

9. Wish i could select pain on front or back & left or right instead of just right across the body.

10. The weekly survey isn't as pain focused as I'd like.

11. If you go in and force stop the app, it'll work for a few clicks but insanely slow to bring up the next page.Not specific enough yet too specific.

1. Fix Branch Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Branch Health: Restarting the app will resolve most errors.
2. Update the Branch Health App. Here is how:
   1. On Android goto PlayStore » Search for "Branch Health" » Open Branch Health: Pain Management » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Branch Health » click "UPDATE".
3. Clear Branch Health: Pain Management app cache: Clearing cached data will force your app to retrieve the latest data directly from Branch Health servers.
   1. On Android, goto Settings » Apps » Select "Branch Health: Pain Management" » click Storage » click "Clear Cache".
4. Check Branch Health app permissions. If any of these permissions required to use your device's features are disenabled, Branch Health might not work.
5. Uninstall and reinstall Branch Health. If nothing else has worked, completely uninstall Branch Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Branch Health not working

2. Fix Branch Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Branch Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Branch Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Branch Health may not be able to connect to the Internet when running in the background.