Contact My Online Therapy Customer Service

Why should I report an Issue with My Online Therapy: Self Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lekta Therapy | Talk to a therapist to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. app feedback -runs smoothly and does what it needs -good featuresI was really nervous doing this online originally as i wasnt sure i would get the same quality service as face to face therapy.

2. Would 100% recommend for anyone that needs a helping handservice feedback -good therapy sessions (reasonable price for online consultation) which hopefully can help me to work through some issues.

3. I had three sessions with my therapist, and had to stop because she was very slow and we still hadn't made any progress and I felt like I was losing my money... Not a great therapist either in my opinion, compared to others I talked to in the past.

4. Although, I think when chosing a therapist you should have the therapists price range andcertain people may not feel comfortable with and may want to change.

5. What I really liked was the audio tailored to your problem with the name of the therapist.What a wonderful service, this is exactly what I was looking for during uncertain times like these where you're meant to social distance.

6. Going through emotional questions and 'connecting' with a therapist to then find out that it's like £49 for half an hour!?Waaaaay to expensive.

7. thank youif you are going to make an app and charge for the whole purpose for the app but not obly charge for the app, charge too much then whats the point of having it free or even having the app in the first place? nobody will use it unless their spending limit is high and they have nothing else to do.

8. Therefore im uninstalling.The app in itself is good, and the price is certainly cheaper than a traditional therapist, but still too expensive for me I'm afraid.

9. As part of joining it texts you a verification code, you enter it in the correct box it asks you for a country code like its a phone number field when it's not, really isnt a great start.

10. Thanks for the reply advising me to contact support but like many people who use and enjoy apps, if you design technology thats not immediately useful because its got glitches, I'll move on.

11. -good introduction course to explain what a service user can expect from therapy.

1. Fix My Online Therapy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Online Therapy: Restarting the app will resolve most errors.
2. Update the My Online Therapy App. Here is how:
   1. On Android goto PlayStore » Search for "My Online Therapy" » Open My Online Therapy: Self Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Online Therapy » click "UPDATE".
3. Clear My Online Therapy: Self Care app cache: Clearing cached data will force your app to retrieve the latest data directly from My Online Therapy servers.
   1. On Android, goto Settings » Apps » Select "My Online Therapy: Self Care" » click Storage » click "Clear Cache".
4. Check My Online Therapy app permissions. If any of these permissions required to use your device's features are disenabled, My Online Therapy might not work.
5. Uninstall and reinstall My Online Therapy. If nothing else has worked, completely uninstall My Online Therapy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Online Therapy not working

2. Fix My Online Therapy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Online Therapy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Online Therapy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Online Therapy may not be able to connect to the Internet when running in the background.