Contact BetterHelp Customer Service

Why should I report an Issue with BetterHelp - Therapy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BetterHelp - Therapy Made Easy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

2. Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges.

3. They are licensed, trained, experienced, and accredited psychologists (Ph. D. /PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

4. The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability.

5. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions.

6. You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance.

7. BetterHelp is the convenient way to get professional help from a licensed therapist.

8. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with.

9. After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences.

10. You can also schedule a weekly session to speak live with your therapist over video or phone.

11. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

1. The messaging bugs me the most, because I can't keep in touch with my therapist between sessions.Wonderful service and excellent therapists, but frustrating app.

2. The app won't let you connect to audio via Bluetooth, it will only use the speakerphone, so plan accordingly.So disappointed! The therapists and group sessions are AMAZING and could help so many! BUT the program is expensive and the app is so bad, it's nearly unusable!!!! It pops up a message every two seconds saying the program is not responding.

3. Maybe I'm just having really bad luck but I wouldn't recommend Betterhelp to anyone.My therapist is wonderful, and the habits that I have been building with him have really helped my ability to process complicated obstacles.

4. I can't even get into my video sessions with my therapist! They really need to do some serious work on their platform.Extremely buggy.

5. There's a good amount of options for how you communicate with your therapist, weather you want to do just phone calls or virtual meetings where you see face to face.

6. will definitely be using it for a while.This service is very laid back and professional, very easy to go from therapist to therapist to find what you need.

7. There seems to little or no professional standards on this site, my providers are consistently late, don't show up at all with little to no warning, and more than one provider interacted with their phone during sessions.

8. Re: If you're looking for help with mild (and I do mean *mild*) anxiety or depression and this is your ONLY option, give it a try.My experience with Betterhelp has been unbelievably bad.

9. Typing is inconvenient because it keeps sliding away from my text, adding unnecessary [enter space] and leaves long lines of blank texts, when I didn't even touch the keyboard.

10. The journal feature used to be really helpful, but hasn't worked for months-- it adds huge spaces by itself and moves the cursor around when you try to type.

11. Between the sessions, groupinars and how invested my therapist is.

1. Fix BetterHelp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BetterHelp: Restarting the app will resolve most errors.
2. Update the BetterHelp App. Here is how:
   1. On Android goto PlayStore » Search for "BetterHelp" » Open BetterHelp - Therapy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BetterHelp » click "UPDATE".
3. Clear BetterHelp - Therapy app cache: Clearing cached data will force your app to retrieve the latest data directly from BetterHelp servers.
   1. On Android, goto Settings » Apps » Select "BetterHelp - Therapy" » click Storage » click "Clear Cache".
4. Check BetterHelp app permissions. If any of these permissions required to use your device's features are disenabled, BetterHelp might not work.
5. Uninstall and reinstall BetterHelp. If nothing else has worked, completely uninstall BetterHelp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BetterHelp not working

2. Fix BetterHelp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BetterHelp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BetterHelp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BetterHelp may not be able to connect to the Internet when running in the background.